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# Helpdesk Agent

- **Company:** Automation Personnel Services
- **Location:** Huntsville, AL, United States
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Firefox, Web Browsers, Microsoft Office, Microsoft PowerPoint, Software Troubleshooting, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=149ff93ce2780482

## About the Role

* Relevant administrative and software troubleshooting experience required.
 * Experienced with multiple internet browsers (Chrome, Edge, Firefox, etc.)
 * Demonstrated experience using Microsoft Office (e.g.: Excel, PowerPoint, etc.)
 * Extremely detail-oriented.
 * Strong Written and verbal communication skills.
 * Strong problem solving skills.
 * Ability to co-work within a team environment.

Job Type:
Full-time, long term temporary

## Description

Automation Personnel Services is looking for a Helpdesk Support Agent for LG Electronics in Huntsville, AL. In this role, you will primarily be responsible for assisting the field service network in their day-to-day operations by providing administrative and customer support to up to 400 LG factory technicians and 2000 Authorized Service Centers. The role includes system password support for LG internal software as well as basic troubleshooting daily. It may also include user profile creation and maintenance. Patience and empathy with a drive to support are needed for success in this role.
Pay rate:
$21 to $23 per hour
Schedule and Hours:
Monday through Friday from 8 am to 5 pm.
Helpdesk Support Agent Duties and Responsibilities:

 * Resolving support tickets submitted by the service network to the Field Support Operations Helpdesk for password reset support as well as other system issues.

 * Partnering with IT team for fast support on other systems requiring higher level support. * Live support of LG Factory Technicians via Whats App chat for urgent support on internal software (CS Portal)
 * Creating/updating User Profiles in LG internal software GSFS+ to ensure proper access.


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