> Markdown version of [/jobs/ext/1914331-support-analyst](https://www.wearedevelopers.com/jobs/ext/1914331-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SUPPORT ANALYST - **Company:** Atos Corp. - **Location:** Aurora, IL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Issue Tracking Systems, Citrix Systems, Remote Desktop Services, Microsoft SharePoint, Enterprise Software Applications, Virtual Environment, Information Technology, Servicenow, Vmware - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=667756485b2974bf ## About the Role * Associate's or Bachelor's degree in Business, Information Technology, Computer Science, or related field (or equivalent experience). * 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. * 3+ years of experience in business analysis or a similar role. * Business process improvement and digital transformation initiatives * Working with cross-functional teams and business stakeholders. * Strong knowledge of Windows and macOS environments. * Experience with Active Directory, Microsoft 365, and remote desktop tools. * Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). * Excellent problem-solving and customer service skills. * Ability to prioritize and multitask in a fast-paced environment. * Business process improvement and digital transformation initiatives * Working with cross-functional teams and business stakeholders. ________________________________________ Preferred Qualifications: * IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. * Experience supporting virtual environments (e.g., Citrix, VMware). * Familiarity with mobile device management (MDM) platforms. * Business process improvement and digital transformation initiatives * Working with cross-functional teams and business stakeholders ## Description We are seeking a skilled and customer-focused Business Analyst cum End User Support Level 2 Technician to Gather, analyze, and document business requirements and provide advanced technical support to users within the organization. This role involves Analyze current business processes and identify improvement opportunities, resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. ________________________________________, * Gather, analyze, and document business requirements from stakeholders. * Analyze current business processes and identify improvement opportunities. * Create process flows, business requirements documents (BRDs), and functional specifications. * Collaborate with development, testing, and project teams to ensure requirements are understood and implemented correctly. * Monitor project progress, identify risks, and recommend mitigation actions. [Business Analyst | SharePoint], [Senior Bus...ss Analyst | SharePoint] * Respond to and resolve second-level support tickets and escalated issues from the help desk. * Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. * Provide support for Windows, macOS, Microsoft 365, and other enterprise applications. * Configure, install, and maintain end-user devices and software applications. * Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. * Maintain documentation for technical procedures, solutions, and user guides. * Work with Level 3 support or vendors for complex issues that require further escalation. * Ensure timely communication and resolution of issues in line with service level agreements (SLAs). * Provide remote and on-site support as needed. * Educate users on best practices, basic troubleshooting, and IT policies. ________________________________________ ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)