> Markdown version of [/jobs/ext/1914338-it-site-manager](https://www.wearedevelopers.com/jobs/ext/1914338-it-site-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Manager - **Company:** Scaled Health and Wellness, LLC - **Location:** Chelan, WA, United States - **Experience:** Expert - **Salary:** $100,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Backup Devices, Health Informatics, Network Administration, Citrix Systems, Cloud Services, Office365, Hyperconverged Infrastructure, Firewalls (Computer Science), Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2c05ea76fdb9dc47 ## About the Role · High School Degree required; Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Experience: · Minimum of 8+ years of experience in technology management, with a strong preference for healthcare IT experience. · Proven technical expertise in network management, server/storage solutions, M365 tenant management & security, firewalls, Citrix, backup solutions, hyperconverged infrastructure, and healthcare systems. · Experience within a 24-hour healthcare environment is highly desired. Skills: · Strong leadership and supervisory skills, with the ability to manage and motivate a diverse technical team. · Exceptional customer service skills, with the ability to manage multiple priorities and maintain strong relationships with customers and internal stakeholders. · Excellent organizational skills and attention to detail, with the ability to oversee complex projects and ensure they are completed on time and within budget. · Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues efficiently. · Advanced technical aptitude across various technologies, including networking, cloud services, cybersecurity, and healthcare IT systems. Physical Requirements: · Prolonged periods of standing and/or sitting at a desk and working on a computer. · Must be able to lift 15 pounds at times. · May be required to work on-call or during off-hours to address critical issues., * Technology management: 8 years (Required) * O365 Tenant Management: 5 years (Required) * Healthcare IT: 5 years (Required) ## Description Role Overview: As an IT Site Manager for Scaled Health, a managed service provider serving rural critical access hospitals, you are responsible for the on-premises delivery of technical support and service operations for designated site(s). As a direct report to the Chief Information Officer (CIO) will execute customer strategies, manage technical resources and projects, and maintain strong customer relationships by actively engaging with hospital leadership., Technical Leadership & Management: · Oversee the installation, maintenance, and support of IT systems, hardware, and software ensuring all operations are aligned with organizational goals. · Serve as a hands-on manager, actively participating in problem-solving, service desk ticket resolution, and other technical tasks as needed. · Analyze software and hardware needs for the organization and recommend upgrades and changes to maintain efficient and secure operations. · Ensure the smooth and reliable operation of network, server, and storage environments, implementing advanced security measures to protect data and systems in a hospital operating 24 hours a day Strategic Planning & Execution: · Work closely with the CIO to deliver a prescriptive technology management architecture, executing customer strategies, roadmaps, projects, and support initiatives. · Coordinate and schedule large-scale software and hardware installations, ensuring all projects are completed on time, within budget, and according to specifications. · Manage to metrics, ensuring compliance with work effort reporting, timekeeping requirements, and customer service standards. Team Management & Development: · Directly manage and oversee technical resources ensuring that staff are well-equipped to meet organizational goals. · Hire, train, and develop IS department staff, fostering a culture of continuous learning and professional growth. · Organize and oversee staff schedules, ensuring efficient operation and timely project completion across all sites. · Provide constructive performance evaluations, addressing discipline and termination of employees in accordance with company policy. Customer Service & Relationship Management: · Provide exceptional customer service, managing multiple priorities and ensuring high levels of customer satisfaction. · Maintain strong relationships with internal stakeholders and healthcare professionals, ensuring that IT services align with clinical and operational needs., * Will you be capable of reliably being on premises daily at designated location in Chelan, WA 98816 for this job? ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Hate organising your photos? 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