> Markdown version of [/jobs/ext/1914351-technology-specialist](https://www.wearedevelopers.com/jobs/ext/1914351-technology-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Specialist - **Company:** Goodwill Industries, Inc. - **Location:** Augusta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, Networking Hardware, Virtual Private Networks (VPN), Wi-Fi Technology, Enterprise Software Applications, Tablet Computers, Peripherals, Microsoft Onedrive, Computer Equipment, Information Technology, Laptops, Hardware Asset Management, Zendesk, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5b37f0c63094b840 ## About the Role * Strong troubleshooting and analytical skills. * Excellent customer service and communication skills. * Experience supporting and troubleshooting both Windows and Apple environments. * Experience supporting Microsoft 365. * Strong organization and documentation skills. * Ability to work independently and manage multiple priorities. * Experience with Zendesk or similar ticketing platform preferred. * Travel approximately 50-70%. * Must be able to lift 50 lbs., climb ladders, and work in confined spaces., * Associate degree in Information Technology or equivalent work experience. * Minimum of two (2) years of hands-on on-site IT support experience. * Experience supporting Microsoft 365, Windows, and Apple environments. * Experience supporting retail, education, and hospitality environments preferred. * Valid driver's license and reliable transportation. ## Description The Technology Specialist provides on-site technical support for Goodwill Industries of Middle Georgia & the CSRA, supporting retail stores, restaurants, hospitality venues, career centers, Helms College campuses, and administrative offices. This role installs, maintains, and troubleshoots computer hardware, Microsoft 365, Windows and Apple devices, printers, Point-of-Sale systems, end-user devices, and enterprise applications. The Technology Specialist also assists the Network Administrator with network equipment installations, troubleshooting, and infrastructure projects while delivering outstanding customer service and timely issue resolution., * Demonstrate Goodwill core values through service, ownership, accountability, and respect. * Troubleshoot, diagnose, and resolve technical issues discovered and/or reported by end users. * Install, configure, maintain, and troubleshoot Windows and Apple desktops, laptops, tablets, mobile devices, printers, scanners, and peripherals. * Support Microsoft 365, Teams, OneDrive, VPN, Wi-Fi, Point-of-Sale systems, and enterprise applications. * Assist the Network Administrator with network equipment installations, troubleshooting, and infrastructure projects. * Create and manage Microsoft 365 user accounts, licenses, and permissions. * Maintain accurate hardware inventory and technical documentation. * Manage Zendesk tickets and communicate status updates to users. * Travel to Goodwill locations throughout Middle Georgia and the CSRA (50-70%). * Participate in technology deployments, upgrades, after-hours maintenance, and rotating on-call support. * Participate in regular professional development requirements. * Perform all other duties as assigned. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)