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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Administrator - **Company:** IMPERATIVE CHEMICAL PARTNERS, INC. - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Data Analysis, Business Systems, Information Systems, System Configuration, Customer Data Management, Data Cleansing, Data Deduplication, Data Integrity, Data Security, Automation of Marketing, Systems Integration, Zoho Office Suite, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=24ad24e69629383f ## About the Role * High School Diploma or GED required; Bachelor's degree in Business, Information Systems, or a related field preferred. * 2 or more years of hands-on experience administering a CRM platform. * Demonstrated experience developing and delivering end-user training or enablement programs, ideally for CRM or other business systems. * Voice of the Customer Experience, a plus. * Experience administering Zoho CRM, strongly preferred. * Familiarity with the broader Zoho ecosystem (Zoho Analytics, Zoho Flow, Zoho Forms, Zoho Desk), preferred. * Strong understanding of CRM data structures, workflow automation, and reporting/dashboard tools, preferred. * Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users across all levels of the organization, preferred. * Strong organizational skills and attention to detail, particularly around data integrity and documentation. * Experience in the oil field chemical, industrial, or manufacturing sector is a plus and preferred. ## Description The Customer Relationship Management (CRM) Administrator is the primary owner of Imperative Chemical Partners' Zoho CRM instance, responsible for system configuration, data integrity, user support, and the training programs that help our sales, customer success, and operations teams get the most out of the platform. This role blends hands-on Zoho administration with a strong training and enablement component, ensuring every CRM user is confident, consistent, and productive in the system., * Manage user accounts, roles, profiles, and permission structures to ensure appropriate data access and security within Zoho CRM. * Own data quality across the CRM - including deduplication, data hygiene audits, imports/exports, and validation of lead, contact, account, and deal records. * Build and maintain reports and dashboards in Zoho Analytics/CRM to support sales, marketing, and leadership visibility. * Design, deliver, and maintain CRM training materials and programs - including onboarding new hires, running refresher sessions, and creating quick-reference guides and SOPs for Zoho CRM best practices. * Conduct live trainings and workshops for users across departments and skill levels, from front-line representatives to managers, adapting content and pace to the audience. * Serve as the first point of contact for CRM-related support requests, troubleshooting issues and escalating to Zoho support when needed. * Manage integrations between Zoho CRM and other business systems, including marketing automation, ERP, finance, and support tools. * Monitor CRM adoption and usage, identifying gaps in training or process and recommending improvements. * Partner with sales and operations leadership to translate business requirements into scalable CRM configurations. * Stay current on new Zoho CRM features and releases, evaluating and rolling out enhancements as appropriate. * Communicate clearly and consistently across all levels of the organization - from front-line representatives to executive leadership - to build buy-in, provide ongoing support, and drive CRM adoption. * Act as a liaison between end users and leadership, surfacing feedback, communicating system changes and updates, and ensuring stakeholders remain informed and supported throughout rollouts. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023)