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# IT Help Desk Technician

- **Company:** DRS. CLACK, SPENCER, WHITE & MCCORMACK, P.A.
- **Location:** Sarasota, FL, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), VoIP, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Laboratory Information Management Systems, Networking Basics, Remote Access Technology, Remote Desktop Services, Phishing, Internet Protocol Telephony, Peripherals
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a900ea2b577c428d

## About the Role

* 2+ years of IT support experience or a 2-year degree in a related field.
 * Strong customer service and communication skills with the ability to explain technical concepts clearly.
 * Solid troubleshooting skills in Windows environments, Microsoft 365, VPN/remote access, and hardware/peripherals.
 * Critical thinking and eagerness to learn new technologies quickly in a fast-paced setting.
 * Ability to lift up to 25 lbs.
 * Maintain a valid driver's license with reliable transportation., * CompTIA A+ certification (or equivalent).
 * Basic experience with ticketing systems, Active Directory, and basic cloud tools.
 * Familiarity with cybersecurity best practices, such as phishing awareness and multi-factor authentication.
 * VOIP and printer support experience.

This role offers hands-on variety, opportunities to grow your skills in modern IT environments, and direct impact on user productivity.

## Description

SaraPath Diagnostics is seeking a customer-focused IT Help Desk Technician to deliver fast, reliable technical support to end users in a healthcare/lab environment. You'll serve as the first point of contact for troubleshooting systems, software, hardware, and network issues via phone, remote tools, and in-person support., * Provide Tier 1/2 technical support for hardware, software, and network problems using remote desktop tools, phone, email, and on-site assistance.

 * Troubleshoot and resolve Microsoft 365, Windows 11, VPN, and collaboration tool issues for on-site and remote users.
 * Support LAN connectivity, basic networking, printers (including label printers), barcode scanners, VOIP systems, and pathology laboratory information systems (LIS).
 * Collaborate with internal teams, vendors, and partners to resolve escalated issues.
 * Participate in a 2-week on / 2-week off on-call rotation.
 * Travel locally for client and remote user support.


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