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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (on-site) - **Company:** CNS COMPANIES INC. - **Location:** Lititz, PA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Networking Basics, Wi-Fi Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b007b992fb01263d ## About the Role * 2+ years of experience in IT support, help desk, or a similar role. * Working knowledge of Windows OS, common office hardware (printers/scanners), and basic networking/WiFi troubleshooting. * Comfortable learning and administering vendor hosted systems (VOIP portal, access control software); prior experience with VOIP or access control systems is a plus, not required. * Basic AV setup experience (connecting and configuring displays, media players, conferencing equipment) is a plus. * Associate's degree in IT or related field, relevant certification (e.g., CompTIA A+, Network+), or equivalent hands on experience. * Strong customer service, communication, and organizational skills. * Valid driver's license and reliable transportation; able to travel between company locations. * Able to lift and move IT equipment, up to about 50 lbs. ## Description We are seeking an IT Support Specialist to provide hands on technology support across our growing organization (approximately 90+ employees, approximately 100 workstations, and 5 locations, with more growth expected). This role is the first point of contact for day to day technology issues, including computers, printers, scanners, and WiFi, and also supports new employee equipment setup, coordinates with our phone (VOIP) and access control vendors on user level administration, and helps set up audio/visual equipment as we upgrade our office technology. Some regular travel between company locations is required., * Troubleshoot and resolve issues with desktops, laptops, printers, and scanners for employees across all locations. * Set up and configure new computers and equipment for new hires and role changes. * Diagnose and resolve WiFi and general network connectivity issues at each site. * Administer day to day phone system changes (add, remove, and reassign lines/extensions) through our VOIP vendor's (Star2Star) portal; coordinate with the vendor on service issues or new line orders. * Provision and deactivate employee access control badges/cards in coordination with our security systems vendor. * Assist with the setup, configuration, and troubleshooting of TVs, displays, and related AV equipment, including support for an upcoming companywide AV/technology upgrade (hardware and wiring provided by vendors/contractors). * Maintain accurate inventory of IT hardware, peripherals, and software licenses. * Support conference room and meeting technology. * Travel to company locations as needed to provide onsite support (estimated [X]% travel). * Coordinate with outside vendors (VOIP, access control, AV, hardware) on orders, service tickets, and installations. * Document recurring issues and solutions; help maintain basic IT procedures and an equipment/ticket log. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)