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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** ConAM MANAGEMENT CORP - **Location:** San Diego, CA, United States - **Experience:** Expert - **Salary:** $58,240.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, VoIP, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Image Management, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Internet Services, Internetworking, Virtual Private Networks (VPN), Internet Service Provider, Microsoft Office, Microsoft Visio, Networking Basics, Microsoft PowerPoint, Windows PowerShell, Microsoft SharePoint, Software Deployment, Systems Integration, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Wireless Networks, Network Routers, Scripting, Computer Networking Systems, Office365, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Support, Laptops, Network Server, Cisco - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b775e9aa5b3d29bd ## About the Role * Associate or bachelor's degree in information technology or a related field, or equivalent combination of education, certifications, and relevant experience * 5+ years of experience in an IT support role within an enterprise or multi-site environment * Proven experience supporting core IT infrastructure, including end-user systems, applications, and network environments * Working experience with scripting or automation (e.g., PowerShell) (Preferred) * CompTIA A+ (or equivalent) for foundational IT support knowledge (Required) * CompTIA Network+ (or equivalent) for networking fundamentals (Preferred) Required Skills and Knowledge * Strong knowledge of PC operating systems, hardware, and desktop/laptop support * Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Visio) * Experience supporting peripherals, including printers, scanners, and wired/wireless network devices * Strong troubleshooting skills with network equipment, including routers, switches, and wireless access points; experience with UniFi solutions preferred * Knowledge of endpoint management and security solutions (e.g., CrowdStrike) * Working knowledge of Active Directory, Group Policy, and Exchange environments * Understanding of general networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN) * Familiarity with endpoint deployment and imaging tools (e.g., KACE) * Experience supporting mobile devices (iOS/Android) * Strong troubleshooting skills across hardware, software, and network-related issues Preferred Skills and Knowledge * Experience with enterprise networking equipment (Unifi, Cisco, firewalls, routers) * Experience with endpoint management tools such as Quest KACE * Working knowledge of collaboration and content platforms (e.g., SharePoint) * Familiarity with macOS environments and video conferencing systems * Understanding of security practices, including encryption and SSL certificates Professional Skills * Excellent verbal and written communication skills * Ability to effectively communicate with both technical and non-technical users, including C-level executives and senior managers * Strong problem-solving and analytical skills with attention to detail * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment * Demonstrates professionalism, strong interpersonal skills, and a customer-focused approach * Proven ability to deliver accurate, high-quality IT support services Local Travel up to 20% ## Description The IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties may also involve the scoping, development, testing and deployment of IT Systems which improve the overall efficiency of the IT Department and/or the CONAM organization. This includes tool implementation, resolving end-user technical challenges, software installations, computer deployments, peripheral maintenance, assisting with server deployments and maintenance, working with networking equipment and general IT troubleshooting., * Provide support and troubleshooting for desktops, laptops, and mobile devices * Configure and deploy new computers in accordance with CONAM standards, including system imaging, software installation, security configuration, and user setup * Install, configure, and maintain software applications, including Check Scanner systems, Property Management systems, and Microsoft 365 Suite * Support and troubleshoot peripheral devices, including printers, scanners, and network-connected hardware * Utilize endpoint management and security tools (e.g., Dell, KACE, CrowdStrike) to manage devices, deploy updates, and resolve technical issues * Monitor and manage the Service Desk ticketing system; prioritize, resolve, or escalate issues in accordance with service level expectations * Collaborate with the IT Operation Manager and team members to provide regular status updates and ensure alignment of support activities * Create and maintain documentation of IT processes, procedures, and physical and logical infrastructure diagrams * Troubleshoot and resolve issues related to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other supported applications * Diagnose and resolve complex hardware, software, and mobile device issues using endpoint management systems (e.g., Quest KACE, Hexnode MDM) * Assist with installation, configuration, and troubleshooting of wired and wireless network adapters and related connectivity issues * Apply working knowledge of network fundamentals, including TCP/IP, to support connectivity and performance troubleshootin Network Support Duties * Network Support Duties * Design, develop, deploy, and maintain custom scripts or automation solutions to improve system integration and streamline IT operations * Manage, monitor, and optimize device deployment, patching, and endpoint management strategies using tools such as KACE * Develop and maintain reporting for automated systems to support compliance, auditing, and operational visibility * Monitor and enforce system compliance through endpoint management platforms and Active Directory Group Policies * Manage and monitor endpoint security solutions, including CrowdStrike antivirus platforms * Work closely with IT Systems Engineers to provide backup support and assist with infrastructure-related tasks * Monitor IT systems and respond to alerts and incidents during business hours * Troubleshoot and resolve issues related to networking, servers, operating systems, and virtualization environments * Provide troubleshooting and support for Voice over IP (VoIP) systems, including diagnosing connectivity, call quality, and configuration issues across network and endpoint devices * Provide support for property Internet connectivity, including diagnosing outages, performance issues, and coordinating with internet service providers (ISPs) to restore service and minimize business disruption * Coordinate with telecommunications providers and vendors to investigate, escalate, and resolve reported service issues in a timely and efficient manner End-User Support & Customer Service * Serve as the primary point of contact for IT support requests via phone, email, and ticketing system * Provide timely troubleshooting and resolution of hardware, software, and connectivity issues * Deliver exceptional customer service by communicating clearly with technical and non-technical users * Manage and prioritize ticket queue to meet service level expectations * Follow up with users to ensure resolution and satisfaction All other duties as assigned, * This position is contingent upon passing a background check, employment verification, drug screening and valid driver's license and auto insurance. * CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. * We are an Equal Opportunity Employer and encourage all qualified candidates to apply. ## Related Videos - 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