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# Delivery Ops- Entry level Help Desk

- **Company:** Sparks Group
- **Location:** Birmingham, AL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Software Applications, Microsoft Office, Remote Desktop Services
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f69ff3d627e341f3

## About the Role

* Excellent written and verbal communication skills
 * proficiency with helpdesk tools
 * MS Office proficiency and anti-virus software
 * A+N+ or OEM Vendor Certification preferred

## Description

* Enter all calls into the help desk system
 * Use remote desktop applications to troubleshoot or resolve issues
 * Escalate issues when needed for prompt problem resolutions
 * Shrink wrap software applications and provide asset tracking


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