> Markdown version of [/jobs/ext/1914538-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/1914538-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** CAI, Inc. - **Location:** Newark, NJ, United States - **Salary:** $58,240.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Interaction Design, Network Troubleshooting, Microsoft Dynamics, Web Navigation - **Published:** August 4, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2906472282-2 ## About the Role * Proven help desk experience, preferably in a CRM environment * Familiarity with CRM Dynamics 365 and its functionalities * Strong troubleshooting skills and the ability to analyze and resolve user issues effectively * Excellent communication skills, both verbal and written * Detail-oriented with a focus on accuracy and quality in all tasks * Ability to multitask and prioritize effectively in a dynamic environment * A friendly, responsible attitude and a commitment to providing outstanding user support * Background in Windows 11, including system navigation and troubleshooting * Experience in network troubleshooting and resolving connectivity issues Physical Demands * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor ## Description We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service and are looking for your next career move, apply now., We are looking for a Desktop Support Specialist to provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. This position will be full-time and onsite in Newark, NJ. What You'll Do * Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations * Assist customers with portal renewal registrations, ensuring a smooth and efficient process * Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships * Collaborate with team members to share knowledge and strategies for resolving user issues * Document user interactions and resolutions, contributing to a comprehensive knowledge base * Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency * Conduct basic training sessions for users on CRM functionalities and best practices * Demonstrate independence in problem-solving while being a supportive team player * Resolving help desk tickets for various computer and user-related issues ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Blazing Fast Page Navigation with Speculation Rules](https://www.wearedevelopers.com/videos/1570-blazing-fast-page-navigation-with-speculation-rules) - [Building Collaborative Open Source tools for Developers and Designers - Pablo Ruiz-Muzquiz from Penpot](https://www.wearedevelopers.com/videos/1345-building-collaborative-open-source-tools-for-developers-and-designers-pablo-ruiz-muzquiz-from-penpot) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Insight into AI-Driven Design](https://www.wearedevelopers.com/videos/1016-insight-into-ai-driven-design) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page)