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# Network and Infrastructure Support Analyst

- **Company:** 50092 - Heidelberg Materials US, Inc.
- **Location:** Borger, TX, United States
- **Experience:** Expert
- **Salary:** $84,900.0 - $113,193.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Network Troubleshooting, Network Architecture, Computer Networking Systems, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2901568543-2

## About the Role

* Strong working knowledge of IT operations, service management, and network infrastructure support
 * Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
 * CCNA certification or equivalent experience required.
 * Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
 * Clear and inclusive communication skills with both technical and non-technical partners
 * Ability to manage multiple priorities in a fast-paced, distributed environment
 * Experience collaborating across teams to achieve shared operational goals
 * Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
 * A proactive, customer-focused mindset with attention to detail and follow-through

## Description

* Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
 * Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
 * Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.
 * Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.
 * Partner with business and IT stakeholders to identify and address operational needs
 * Support rollout and adoption of IT standards, processes, and tools across locations
 * Track service performance metrics and contribute to continuous improvement initiatives
 * Assist with change, incident, and problem management activities
 * Work with internal teams and external vendors to support network and new site implementations, assisting with deployment activities and resolving technical issues as they arise
 * Document procedures, solutions, and operational best practices


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