> Markdown version of [/jobs/ext/1914565-desktop-support-technician-i](https://www.wearedevelopers.com/jobs/ext/1914565-desktop-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician I - **Company:** STRATASYS LIMITED - **Location:** Minnetonka, MN, United States - **Experience:** Starter - **Salary:** $42,869.0 - $53,914.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Connectivity Problems, Peripherals, Servicenow - **Published:** August 4, 2026 - **Apply:** https://careers.stratasys.com/talentcommunity/apply/1411595800/?locale=en_US ## About the Role * Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree * 1+ year of relevant technical support, field service, help desk, or equipment maintenance experience * Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting * Strong willingness to learn, adapt to new technologies, and follow documented procedures * Good communication and interpersonal skills with the ability to support customers and internal end users * Ability to follow instructions, work effectively within a team, and support flexible business needs Nice to have: * Previous ServiceNow experience a plus * Strong verbal and written interpersonal and communication skills * Excellent follow-through, attention to detail, and task management skills * Strong problem-solving skills and sound decision-making ability * Coursework, certification, or hands-on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus ## Description The Desktop Support Technician I provides frontline technical support to employees and contractors, ensuring reliable and efficient operation of end-user technology. This role is responsible for troubleshooting hardware, software, mobile devices, and peripheral issues while delivering exceptional customer service. The Field Services I specialist assists with device deployments, onboarding activities, incident resolution, and day-to-day support of the organization's end-user computing environment. What you will be doing: * Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues * Troubleshoot and resolve hardware, operating system, application, and connectivity problems * Serve as an escalation point for issues that cannot be resolved by the Service Desk * Deliver excellent customer service while maintaining service level objectives * Create and maintain technical documentation, knowledge base articles, and support procedures * Identify recurring issues and recommend process or technology improvements * Participate in testing and deployment of new technologies and services * Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions * Support office technology including meeting room systems, docking stations, monitors, and peripherals * Work with server, network, and security teams during incident resolution and project implementations * Follow all company safety policies and procedures * Attend all required company training * Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values * Other responsibilities as assigned by the department or manager ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)