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# IT Manager

- **Company:** LEDGENT
- **Location:** Rancho Palos Verdes, CA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Collaborative Software, IT Management, Microsoft Office, Software Troubleshooting, Computer Equipment
- **Published:** August 4, 2026
- **Apply:** https://www.dice.com/job-detail/b80febc1-4a8f-4164-98c1-fba0bceac510

## About the Role

The ideal candidate is a strong people leader with deep technical expertise, a customer-first mindset, and a proven ability to mentor teams and optimize IT support environments., 5+ years of IT Help Desk experience supporting end users
5+ years of leadership or supervisory experience in IT support
Proven ability to mentor and develop technical teams
Strong technical expertise in:

Windows operating systems
Microsoft Office and collaboration tools
Desktop hardware and software troubleshooting

Excellent communication and customer service skills
Strong problem-solving and organizational abilities
Experience handling escalations and supporting users with varying technical skill levels

Education & Certifications

Associate's degree in IT, Business, or related field, or equivalent combination of experience and certifications
Relevant certifications (CompTIA A+, Network+, CCNA, MCP, etc.) preferred

## Description

We are seeking an experienced, hands-on IT Manager to lead and scale our IT Help Desk operations. This role is responsible for managing a team of support professionals, driving service excellence, and continuously improving support processes and performance., Lead, coach, and develop a team of IT Support Specialists and Supervisors, promoting accountability and high performance
Conduct performance evaluations, provide ongoing feedback, and support career development
Manage staffing, scheduling, PTO tracking, and recruiting efforts
Address performance issues proactively and reinforce expectations
Develop and maintain training plans to enhance team capabilities
Conduct regular 1:1 meetings to review performance, trends, and priorities
Foster a positive, collaborative team culture with strong employee engagement

Operational Support & Strategy (20%)

Partner with IT leadership to ensure proper Help Desk coverage, including holidays
Support workforce planning and resource allocation
Track and analyze service metrics to drive continuous improvement
Strengthen team capability across a broad range of systems and technologies

Support Team Leadership (20%)

Oversee and manage the Help Desk ticket queue, ensuring timely resolution
Analyze trends, recurring issues, and performance data to identify improvements
Serve as an escalation point for complex or high-priority issues
Collaborate with cross-functional teams to resolve technical challenges
Act as backup leader when senior IT leadership is unavailable
Support high-sensitivity systems requiring accuracy and accountability
Participate in an on-call rotation for after-hours support

Technical Support (10%)

Troubleshoot and resolve hardware, software, and end-user issues
Install, configure, and maintain systems and equipment
Provide onsite and remote support as needed
Recommend and implement solutions to improve system performance and user experience


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