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# Desktop Support Specialist

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Winthrop, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Microsoft Office, Networking Basics, Networking Cables, Network Connections, Software Engineering, Wi-Fi Technology, Office365, Peripherals, Network Server, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://www.disabledperson.com/jobs/73989077-desktop-support-specialist

## About the Role

* 2-3 years of relevant onsite IT support experience within the local country.
 * Strong verbal and written communication skills in English and the applicable local language.
 * Strong interpersonal, customer-service, and problem-solving skills.
 * Working knowledge of ServiceNow or a comparable IT service-management platform.
 * Experience supporting Windows, macOS, Microsoft Office 365, mobile devices, printers, peripherals, and basic network infrastructure.
 * Ability to perform basic hardware repairs, installations, and equipment replacements.
 * Ability to work onsite and provide professional support in both scheduled and walk-in environments.

## Description

The Onsite IT Support Technician provides hands-on technical support to end users and supports the IT Link Walk-In Center. This position is responsible for resolving hardware, software, mobile device, network connectivity, and peripheral-related issues while delivering a professional and customer-focused support experience., * Provide onsite and walk-in technical support for end-user hardware, software, and connectivity issues.

 * Create, update, manage, and resolve incidents and service requests in ServiceNow.
 * Troubleshoot Microsoft Windows and Apple operating systems.
 * Provide how-to assistance for company-issued IT devices and software.
 * Support standard and non-standard hardware, including desktops, laptops, monitors, label printers, and other peripherals.
 * Perform basic desktop and laptop hardware repairs and upgrades, including:
 * RAM upgrades
 * Keyboard replacements
 * SSD and hard-drive replacements
 * Troubleshoot standard and non-standard software issues.
 * Support Microsoft Office 365 applications.
 * Install and deploy approved software.
 * Provide Smart Hands support for technical teams, including:
 * Multifunction, standalone, and network printers and scanners
 * Toner and consumable replacements
 * Servers and storage equipment
 * Support smartphones and portable devices, including SIM card handling and device provisioning.
 * Provide meeting-room support for audio and video conferencing equipment.
 * Assist with network cabling, port patching, Wi-Fi connectivity, and the replacement of routers, hubs, and switches.
 * Support LAN closets, Main Distribution Frames (MDFs), and Intermediate Distribution Frames (IDFs).
 * Maintain IT documentation, including asset records, knowledge articles, and site operations manuals.
 * Manage onsite IT inventory and track incoming and outgoing equipment.


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