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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Control Technician - **Company:** Brightstar Lottery - **Location:** West Greenwich, RI, United States - **Salary:** $49,920.0 - $67,500.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), Firmware, Networking Hardware, Virtual Private Networks (VPN), Network Control, Networking Basics, Network Diagrams, Network Monitoring, Routing, Paessler Router Traffic Grapher, Security Information and Event Management, Virtual Local Area Networks, Zabbix, Network Routers, Computer Networking Systems, Computer Network Operations, ReactJS, Firewalls (Computer Science), Low Latency, Palo Alto Networks, Fortinet, Network Server, Cisco, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000glolu2 ## About the Role Brightstar is seeking a skilled and motivated NOC Analyst to join our Network Operations Center. This is not an entry-level position - it's ideal for someone with 1-3 years of experience who's ready to take on deeper responsibilities in a fast-growing managed services environment. You will play a critical role in real-time monitoring, alert response, and Tier 1.5-level troubleshooting with direct exposure to advanced tools, networking infrastructure, and security operations., + High School degree or equivalent; associates degree preferred. Experience: + 4 - 6 years of related experience is required. Requirements: + 1-3 years experience in a NOC, help desk, or managed services environment + Solid understanding of networking fundamentals (IP, routing, VLANs, NAT, ACLs) + Hands-on experience with at least one of the following: Fortinet, Cisco, Palo Alto + Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) + Experience handling ticket workflows and escalations in tools like Jira or ServiceNow + Strong documentation and communication skills + Availability to work in a shift-based schedule, including evenings or weekends as needed ## Description + Monitor complex production environments using advanced NMS and RMM platforms + Triage and resolve alerts related to last mile routers, firewalls, network devices, servers, and connectivity + Troubleshoot VPN, DNS, DHCP, routing, and access control issues using documented runbooks + Escalate unresolved issues with detailed analysis to Tier 2/3 engineers + Perform recurring system health checks, firmware status reviews, and patch audit tasks + Update technical documentation, client network diagrams, and Standard Operations Procedures + Assist with initial response to security alerts (SIEM, firewall logs) + Communicate effectively with clients and internal teams to ensure service levels are met + Contribute to continuous improvement of NOC procedures and automation Key Tasks 1. Monitor Network Health + Watch dashboards (NMS/RMM) for uptime, latency, bandwidth, hardware health + React to alerts related to firewalls, switches, routers, VPN 2. Triage and Resolve Incidents + Follow SOPs and playbooks to resolve issues on the first touch + Perform remote diagnostics (e.g., ping, traceroute, interface status, service checks) 3. Escalate with Context + Properly escalate tickets with detailed notes and logs to Tier 2/3 + Clearly communicate issue severity and customer impact 4. Run System Health Checks + Perform daily/weekly health scripts or dashboard reviews + Log/report anomalies, missing backups, outdated firmware, or config drift 5. Document Work + Update network diagrams, asset lists, IPAM, and config documentation + Write or refine SOPs and troubleshooting guides 6. Assist Security & Patching + Respond to firewall or SIEM alerts based on predefined criteria + Assist with vulnerability patching cycles and firmware status reporting 7. Client Communication + Provide updates on incidents and resolutions in a clear, professional tone + Assist with onboarding tasks (site checks, asset inventory, diagram verification) ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)