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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Software Development Engineer (Mainframe) - **Company:** CVS Health - **Location:** Springfield, IL, United States - **Experience:** Starter - **Salary:** $130,295.0 - $260,590.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), IBM System I, Microsoft Azure, Batch Processing, Customer Information Control System (CICS), Cloud Computing, COBOL (Programming Language), Databases, IBM DB2, Cursor (Graphical User Interface Elements), Software Debugging, Distributed Systems, Monitoring of Systems, Job Control Language (JCL), IBM Mainframe, Tivoli Management Framework, Information Technology Operations, Job Scheduling, Mainframes, Software Engineering, Web Platforms, Data Logging, Enterprise Software Applications, GitHub Copilot, Break Fix, Reliability of Systems - **Published:** May 24, 2026 - **Apply:** https://www.juju.com/job/00000000g1x0gc ## About the Role + 7+ years of experience in application production support (Level 1-3), incident management, and troubleshooting of enterprise systems. + 7+ years of Software Development Engineering experience using Mainframe CICS, JCL, COBOL programs, DB2 queries, and Tivoli batch workflows. + 3+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP). + Familiarity with AS/400, monitoring tools, logging frameworks, and IT operations processes. + Ability to work effectively in a fast-paced, cross-functional environment. + Excellent analytical, communication, and problem-solving skills. Preferred Qualifications + Experience in healthcare, pharmacy benefits management, or similar regulated industries. + Experience with automation, monitoring, and incident management tools. + Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, etc) to accelerate development workflows Education: Bachelor's or equivalent experience ## Description CVS Health's Adjudication & Client Experience Engineering organization is seeking a highly skilled **Staff Software Development Engineer** to join our **Application Production Support Team** , providing **Level 1-3 support** for critical **IBM Mainframe COBOL applications** . This role is essential in ensuring the reliability, stability, and continuous improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers. As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms. In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems. This position requires strong technical expertise, solid problem-solving skills, and the ability to collaborate effectively in a high-demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers Key Responsibilities + Lead **Level 1-3 application production support** for QL Eligibility, Drug, Prescriber business customers, including monitoring, incident resolution, and proactive system health checks. + Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions. + Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents. + Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability. + Perform debugging, and validation across distributed application environments. + Handle **Job failures, Batch processing, Job scheduling, and queues** in DCU3 Mainframe Environment. + Participate in on-call rotations as needed to support critical production services. + Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem. + Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)