> Markdown version of [/jobs/ext/1915604-deskside-technician-tier-2](https://www.wearedevelopers.com/jobs/ext/1915604-deskside-technician-tier-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Technician - Tier 2 - **Company:** IntelliDyne - **Location:** Vienna, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Cyber Security, Issue Tracking Systems, Microsoft Office, Microsoft Project, Wide Area Networks, Adobe - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000glmb84 ## About the Role + DOD 8570 IAT Level ll, or lll certification required: example Security+ CE. + Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience. + Minimum of 4 years of enterprise experience in commercial or government environment. + Must be eligible for a DOD Public Trust or higher. + Familiar with all standard MS Office software systems and MS Project. + Possess knowledge of workstation administration and management including imaging. + Basic network support experience to include account administration in active directory environment. + Excellent analytical, oral and written communication, presentation, and problem-solving skills + Ability to gain internal support and to operate independently without supervision. + Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers. Preferred: * ITIL Foundations v4 desired. * Knowledge of Remedy or other trouble ticket software. ## Description + Daily client interface. + Representing IntelliDyne and its interests in all client engagements. + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software. + Resolving problems through customer education, training and direct assistance. + Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. + Responding and correcting formatting for printing and all other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications. + Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)