> Markdown version of [/jobs/ext/1915756-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1915756-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Cummings Electrical - **Location:** Fort Worth, TX, United States - **Contract:** Permanent contract - **Skills:** Computer Terminals, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Networking Basics, Microsoft SharePoint, Computer Equipment, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f638cb9d21e2411a ## About the Role * Working knowledge of basic networking concepts, IT infrastructure, and IT operations. * Familiarity with Microsoft Office 365, and SharePoint. * Able to follow documented procedures. * Familiarity with a help desk ticketing system. * Understanding of customer service best practices. * Related experience and training in troubleshooting and providing help desk support. * CompTIA A+/Network+ a plus, but not required. * Oral and written communication skills. * The ability to learn and retain the information you've learned. * A great attitude towards customers and coworkers. * Problem analysis and problem solving. * Adaptability. * Team interaction. * Time Management and Organizational skills. * Attention to detail. * Willing to work additional hours as required by business/role needs. These statements are intended to describe the general nature and scope of work being performed by Help Desk Technicians. This is not a complete listing of all responsibilities, duties and/or skills required. Additional responsibilities may also be assigned. All applicants will be subject to background check and drug screen. ## Description * Troubleshoot problems, provide resolutions to Tier 1 issues, escalate where appropriate, and provide great customer service. * Respond to requests for technical assistance via phone, chat or email. * Diagnose and resolve technical issues. * Research questions using available information resources. * Advise user on appropriate action, best practices, etc. * Follow standard help desk procedures. * Log all help desk interactions in ticketing system. * Follow up with customers/users to ensure complete resolution of issues. * Redirect or escalate problems to the correct resource. * Identify and escalate situations requiring urgent attention. * Track and route problems and requests and document resolutions. * Inform management of recurring problems that customers are experiencing. * Stay current with system information, changes and updates as new tech comes out. * Help update support documentation as environments change. * Occasionally required to attend off-site meetings/events. * Additional duties as assigned. WORKING CONDITIONS * Mainly office but may also include all other work environments as required: sit, stand, talk, hear, use hands and fingers to operate a computer keyboard and telephone. * Work is generally performed in climate controlled office environment. * Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment. * Considerable time is spent at a desk using a computer terminal. * May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. * Can be exposed to hazardous materials, loud noises and extreme heat/cold temperatures, if visiting job sites or other off-site events. * Can be exposed to Heavy Equipment, slippery surfaces, uneven footing on the jobsite * Moderate noise (i.e. business office with computers, phone, and printers, light foot traffic). PHYSICAL FUNCTION * Repeat the same mental activities. * Ability to operate a keyboard at efficient speed and typical business office equipment, including computer hardware. * Regularly required to talk and/or hear; use hands to operate objects, tools or controls (phone, computer, printer etc.); and reach with hands and arms. * Work performed causes fatigue of eyes, fingers and other facilities because of continuous use of motor senses. * Vision and hearing at or correctable to normal ranges. * May be occasionally be asked to lift, stoop, kneel, and/or move objects up to 25 pounds. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands. * Regular, predictable attendance is required. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) - [Graph Neural Networks: What’s behind the Hype?](https://www.wearedevelopers.com/videos/474-graph-neural-networks-what-s-behind-the-hype) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)