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# Technical Support

- **Company:** LTS, Inc.
- **Location:** Houston, TX, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Software Troubleshooting, Peripherals, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=626e61207edf47b0

## About the Role

Technical Support is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem- solving skills, * Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls

 * Ability to maintain confidential business information
 * Ability to respond to customers in a timely and effective manner
 * Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
 * Ability to work independently with minimum supervision
 * Ability to work under pressure
 * Strong troubleshooting, problem-solving and team player mindset is a plus
 * Proactive and enthusiastic to excel

OTHER REQUIREMENT

 * Domestic and/or International Travel may be required (up to 25%)
 * Willing and able to work additional hours when needed
 * Bend, lift, open and move product and related office items varying in weight up to 30lbs, * 1+ Years of Professional Experience in technical support or related areas
 * Experience in security system industry is highly desired
 * A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required, Master degree is preferred
 * Fresh graduates will also be considered

## Description

* Maintain an in-depth knowledge of our complete line of products and services.
 * Embrace and learn the Video Surveillance / CCTV technologies and their applications.
 * Provide product demo and technical training to the sales team and customers.
 * Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
 * Build and test PC-based DVR systems to customer's specifications.
 * Provide prompt and effective customer service and technical support.
 * Service customers in an effective and efficient manner; Partner with internal teams proactively.
 * Perform other duties as assigned


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