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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Stone - Support Engineer Dallas, TX - **Company:** Bearcom Operating, LLC - **Location:** Grand Prairie, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Computer Networks, Security Software, Systems Integration, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f425f44170b37c85 ## About the Role * 2+ years of experience in security systems support, technical support, or a related IT field. * Proficiency in Milestone, LenelS2, DMP, or similar security software platforms. * Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems. * Ability to read and interpret technical manuals, schematics, and wiring diagrams. * Excellent customer service and communication skills. * Strong organizational skills with the ability to manage multiple tasks and prioritize workload. Preferred: * Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field. * Experience with networking concepts, IP-based security systems, and system integrations. * Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus. ## Description Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for maintaining, integrating, and optimizing security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers. The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment. As a Support Engineer, you will diagnose and resolve system issues, coordinate service and maintenance calls, and ensure compliance with Federal, State, and local regulations. This position is key in maintaining customer satisfaction, supporting project teams, and delivering high-quality security solutions., Technical Support & Troubleshooting: * Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP. * Diagnose and resolve system performance issues, ensuring optimal functionality. * Perform custom systems integrations, detailed system upgrade planning, and system audits. Service & Maintenance Coordination: * Schedule and coordinate service and maintenance calls with customers. * Perform routine and corrective maintenance of installed security and access control systems. * Ensure all service work complies with applicable Federal, State, and local regulations. System Installation & Configuration: * Assist with the installation, configuration, and support of electronic security solutions. * Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs. Customer Support & Consultation: * Provide expert consultation on system performance, maintenance, and upgrades. * Maintain strong relationships with clients by delivering exceptional customer service. Additional Responsibilities: * Support internal teams with troubleshooting, documentation, and knowledge sharing. * Stay updated on industry trends, emerging technologies, and security best practices. * Perform any other duties as assigned by Management. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Software Security 101: Secure Coding Basics](https://www.wearedevelopers.com/videos/220-software-security-101-secure-coding-basics) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Events like RSAC Get You CISOs. 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