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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager, Technology - **Company:** Microbe Formulas LLC - **Location:** Palm Beach Gardens, FL, United States - **Experience:** Expert - **Salary:** $115,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Asana, JIRA, Microsoft Outlook, Decision Support Systems, Google Analytics, Information Technology Operations, Scrum Methodology, Power BI, BIG-IP Global Traffic Manager (GTM), DataOps, Salesforce.Com, SAP Business One, Microsoft SharePoint, Shopify, Klaviyo Email and SMS Marketing, Wrike, Microsoft Fabric, Figma - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2fd2042a914e6a38 ## About the Role Do you have experience in Technology management?, * 5-8 years of program or product management at a venture-backed or PE-backed company, ideally one with $50M-$500M revenue * Direct experience running an intake and prioritization process for a multi-disciplinary technology org (engineering + data + digital, not just engineering) * Fluency with RICE, ICE, or comparable prioritization frameworks - not just having heard of them, but having defended them in a leadership meeting * Hands-on experience with Wrike, Jira, Asana, or Linear - comfortable building forms, custom fields, automations, and dashboards * Track record of standing up new processes in an org that didn't have them, without breaking the work that's already in flight * Comfortable with executive-facing communication - you can run a portfolio review with directors and a CTO and not lose the room Strongly preferred * Background in e-commerce, DTC, or omnichannel retail - you understand Shopify, Klaviyo, paid media, and the rhythm of a brand that ships product * Experience with AI use-case intake and gating - you've made an Early Adopters program work * Familiarity with Microsoft Fabric, Power BI, Salesforce, SAP B1 or similar enterprise stacks * PE-portfolio experience - you know what "diligence-ready" looks like and what a Kainos-style operating cadence demands * PMP, SAFe, or equivalent - useful but not required if you have the scars, * Bias to clarity over comfort. When a ticket arrives with vague scope, you push back the same day. You don't queue ambiguity. ## Description Today, our CTO personally absorbs roadmap discipline, intake triage, RICE scoring, cross-pod sequencing, and execution oversight. An independent technology assessment named this the single highest-priority gap in our organization: we need a Program Manager who owns the queue so leadership can own the strategy. You will stand up - and then run - the operating system of a 15-person technology org spanning Engineering, Data Operations, Digital/E-commerce, and IT Operations. You'll be the only person who touches every ticket, every sprint, every roadmap conversation. Directors deliver inside their pods. You make sure the right work, in the right sequence, lands on the right pod, on time. This is not a project coordinator role. This is the role that turns a talented but stretched team into a predictable, measurable, scalable technology organization. What you'll own The intake * Run a single front-door intake process across five lanes (Helpdesk, Operational, Project, Strategic, AI Use Case) - each with its own SLA and required fields * Triage every new request within two business days: route to the right pod, set the right RICE score, assign the right director * Kill the backchannel: no more Teams DMs and email asks bypassing the queue The roadmap * Own Impact Scoring: i.e. RICE governance (Reach × Impact × Confidence ÷ Effort) for every project above the size threshold * Lead monthly RICE re-scoring and quarterly OKR planning * Maintain the now/next/later view that leadership uses to make budget and hiring decisions The cadences * Daily triage (9:00 AM, 30 min) * Weekly sprint planning with the four directors (Mon, 60 min) * Weekly portfolio review with CTO + directors (Wed, 45 min) * Monthly RICE review with CTO * ·Quarterly planning with full leadership The cross-pod programs * UX/UI design (outsourced agency reports through you) * AI use-case prioritization and the Early Adopters gating process * Intake playbook formalization - turn one-off integrations into a repeatable workflow * Build-vs-buy decision support for strategic initiatives The metrics * Triage SLA hit rate 95% * RICE coverage on Project/Strategic/AI work at 100% * Zero tickets sitting unbucketed at the backlog root for more than 5 business days * Backchannel intake under 10% of total volume * Cycle-time trending down across all five lanes What your day looks like 8:30 AM - Pre-standup scan Open the Wrike intake dashboard. Scan overnight submissions. Note anything with revenue or customer impact that needs same-day movement. Glance at the Power BI intake metrics tile - SLA hit rate, queue age, pod load. 9:00 AM - Daily triage (30 min) Work through new submissions. For each one: confirm the lane, set Intake Request Category, Department, Requester, Stakeholders, Platform, Escalation Tier. Assign the pod. Move out of the 2.0 Active root into the right subfolder (Ready for Sprint, Time-Block, Design-Block, or Delayed). For L3/L4/L5 work, draft the RICE score and tag the pod lead for effort validation. 10:00 AM Monday - Sprint planning Meet with the four directors. Pull from 2.1 Ready for Sprint into the active sprint. Lock commitments. Surface cross-pod dependencies before they become blockers. 11:00 AM - Async work Respond to requesters. Send "your ticket is in queue, here's your RICE score, here's the expected sprint" replies. Update Teams channels. Stamp Wrike tickets with status changes. 12:30 PM - Lunch / Slack-clear 1:30 PM - Discovery sessions Sit in on discovery for L3 Projects. Make sure scope is real, the stakeholder list is complete, the platforms are correctly identified, and the "so that" outcome is articulated. Push back on vague requests. Ask the second question. 2:00 PM Wednesday - Portfolio review With CTO and directors. Cross-pod sequencing. strategic queue. Blockers needing executive air cover. Roadmap deltas. 3:00 PM - Walking the queue Open the "stale" Wrike view. Anything in 2.0 Active root past 5 business days gets a nudge. Anything in 2.5 Delayed without a revisit date gets cleaned up. Anything tagged blocked gets an owner check-in. 4:00 PM - Strategic work First Monday of the month: RICE rescoring with CTO. Mid-month: AI use-case Early Adopters gate review. End of quarter: OKR draft. Otherwise: integration playbook documentation, KB gap fills, dashboard tuning. 5:00 PM - Tomorrow's setup Snapshot the queue. Draft tomorrow's triage agenda. Flag anything CTO needs to see before the next portfolio review. The rhythm: mornings are queue + triage, afternoons are discovery + program work. Wednesday is the executive heartbeat. Mondays and Fridays bookend the sprint., * Director of Digital (peer) - owns E-commerce Manager, Optimization Lead, Amazon Coordinator, Paid Media, Lifecycle Marketing * IT Ops Manager - peer for L1 Helpdesk lane coordination * Outsourced UX/UI agency - reports through you for project visibility * Executive stakeholders - Marketing, Sales, Practitioner Channel, Operations, Finance, Customer Service You'll also be the primary technology liaison into the Data Operations Committee (biweekly) and the AI Early Adopters program (~40 licenses). Tooling you'll live in Wrike (intake, queue, dashboards) · Microsoft Teams (async triage channel) · Microsoft 365 / SharePoint (L4 business cases, AI gating docs) · Power BI / Fabric (intake metrics) · Outlook · Microsoft To Do (synced to Wrike for IC personal task layer) · Figma (UX/UI program oversight) · light touch with Shopify, Salesforce, Klaviyo, GA4, GTM, SAP B1 ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Marketing x Product: How We Stopped Gaslighting Each Other and Built AI Products That Actually Work](https://www.wearedevelopers.com/videos/100244-marketing-x-product-how-we-stopped-gaslighting-each-other-and-built-ai-products-that-actually-work) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) ## Related Articles - [Should Tech Managers Be Developers First? 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