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# Desktop Support Technician

- **Company:** Buchanan Technologies
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Literacy, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, Network Support, Network Server
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e168abaedb81d34a

## About the Role

* Intermediate knowledge of PC desktop support.
 * Intermediate knowledge of local and network printer support.
 * Basic knowledge of Networking and Windows based servers.
 * Customer service-related experience.
 * Basic knowledge of ticket-based tracking system.

Additional Requirements:

 * Excellent verbal and written communication skills.
 * Ability to work with minimal supervision.
 * Strong analytical and problem-solving skills
 * Valid driver's license.
 * Dependable transportation.
 * Ability to work some nights and weekends and as required.
 * Must be able to lift 50 pounds.

Education / Training / Experience:
Required:

 * Minimum of 2-3 years of experience with Windows 10 and PC re-imaging.
 * Minimum of 2-3 years of experience with PC and laptop hardware.
 * Certification in A+

Preferred:

 * ITILv3 certification
 * Certification in Server + or Network+
 * Certification in Microsoft MCP, MCSA, MCSE
 * Certification in Dell Hardware
 * Certification in HP Hardware
 * Certification in IBM/Lenovo Hardware
 * Associate Degree in Computer Science or equivalent

Pay: $25.00 - $29.00 per hour

Education:

 * Associate (Preferred)

Experience:

 * Desktop support: 3 years (Required)
 * Network support: 3 years (Required)

License/Certification:

 * Driver license (Required)
 * CompTIA Certification (Required)

## Description

The Desktop Support Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation & project coordination as required to install or repair hardware/software and resolve technical problems., * Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.

 * Install hardware and software for clients.
 * Complete necessary internal and client related documentation as required on a daily basis.
 * Install/configure/repair network and local printers.
 * Train clients on basic computer knowledge.
 * Communicate and interact with end users and internal staff to resolve IT related issues
 * Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
 * Works well in a team environment and independently
 * Accountable for ticket aging
 * Positive and proactive attitude with customer's best interest in mind


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