> Markdown version of [/jobs/ext/1915924-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/1915924-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Specialist - **Company:** AXISCARE MEDICAL LLC - **Location:** Waco, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Human-Computer Interaction, Software Coding, Zendesk - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a19a7122fae32a44 ## About the Role We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are: * Positive and encouraging - believing the best in themselves and others * Desiring to learn and grow - curious and seeking to "get a little better every day" * Responsible to show up to work consistently * Persistent/steady in the way they approach their work * Persistent in fulfilling company/manager expectations * Able to work collaboratively and independently * Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software., * Professional demeanor and excellent phone etiquette * Strong problem identification and resolution skills * Excellent listening skills * Ability to work individually and as part of a team * High level of integrity and work ethic * Proficient navigating computer software programs * Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred) * Ability to receive honest and candid feedback about work performance Preferred Qualifications (Knowledge, Skills and Abilities) * Bachelor's or equivalent experience (Preferred) * Help desk experience: (1 year) * Windows OS experience (1 year) Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. ## Description The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software., * Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting. * Manage your work - Follow up with clients and keep notes through ZenDesk * Report problems - Communicate user issues, program bugs and feature requests with appropriate managers * Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources * Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates * Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Unleashing the Power of Developers: Why Cybersecurity is the Missing Piece?!?](https://www.wearedevelopers.com/videos/712-unleashing-the-power-of-developers-why-cybersecurity-is-the-missing-piece) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [WeAreDevelopers LIVE - What Development and Tattoos Have in Common and more](https://www.wearedevelopers.com/videos/1380-wearedevelopers-live-what-development-and-tattoos-have-in-common-and-more) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)