> Markdown version of [/jobs/ext/1915932-desktop-support-tier-ii](https://www.wearedevelopers.com/jobs/ext/1915932-desktop-support-tier-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Tier II - **Company:** Mark Miller Subaru South Towne, LLC - **Location:** Sandy, UT, United States - **Experience:** Experienced - **Salary:** $57,928.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Issue Tracking Systems, Data Logging - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7f6dddb67743e132 ## About the Role * 2+ years of experience, or equivalent, in a helpdesk or desktop support environment. * Certifications in relevant IT products and technologies preferred (e.g. CompTIA A+ , Network +, Security+ and ITIL) * Prior experience offering technical support in a retail environment * Clear and effective in verbal and written communication, especially when explaining technical issues to non-technical folks * Able to think critically and problem solve * Familiar with a wide range of standard office products * Able to handle confidential information in an appropriate manner * Able to work independently or in a team setting * Able to learn new technologies and/or products quickly * Up-to-date on new and fast-changing technologies, * Must have valid driver's license with reliable transportation and be able to get to the various company properties when needed * Able to sit, stand, bend, walk and climb stairs for long periods of time * Able to observe, inspect, estimate and assess * Able to lift 50 lbs. To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. ## Description This is a mid-level technical support position. Daily functions include responding to support requests and troubleshooting issues through resolution. Support is offered in multiple environments (corporate/office and retail) across multiple sites. This is a hybrid position that involves working onsite, remotely and on-call. Primary Duties: Ensure maximum productivity for end-users * Provide problem resolution for all technical support requests. * Resolve as many user-reported problems as expertise permits, using available tools and following procedures and policies for the handling of support cases. * Courteously obtain and convey concise problem information for external and internal service personnel. * Escalate issues to appropriate infrastructure teams through proper escalation methods. * Act as a liaison between end-users and other support staff to ensure accurate problem interpretation. Maintain communication with customers during the problem resolution process. * Solve problems on multiple operating system platforms with equal proficiency. * Support point of sale systems in a retail environment. * Provide after-hours support as needed. Provide excellent customer service * Communicate with end-users on status of issues and understand their needs related to technology. * Train end-users in proper procedures and appropriate use of systems, software and hardware to ensure conformity, stability and simplicity. * Build rapport with end-users to establish trust and respect. * Support the business during office hours and after hours as needed Issue/Project Management * Manage service desk tickets and meet the service level agreements defined by the business. * Provide accurate and timely logging of issues and resolution for issues in a ticketing system. * Document steps during troubleshooting and help create a robust knowledgebase for the team. * Consolidate and simplify any systems and processes where it makes business sense and where efficiencies can be gained., Cultivates Innovation & Strategy: Create new and better ways for the organization to be successful. * Come up with useful ideas that are new, better, or unique. * Introduce new ways of looking at problems. * Encourage diverse thinking to promote and nurture innovation. Communicate Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Attentively listens to others. * Adjust to fit the audience and the message. * Provide timely and helpful information to others across the organization. * Encourage the open expression of diverse ideas and opinions. Collaborate: Builds partnerships and works collaboratively with others to meet shared objectives. * Work cooperatively with others across the organization to achieve shared objectives. * Represent own interests while being fair to others and their areas. * Partner with others to get work done. * Credit others for their contributions and accomplishments. * Gain trust and support of others. Operate with Integrity: Demand the highest ethical standards from self and others by setting an example of positive attitude and professionalism. * Demonstrate ethical and followership behaviors which promotes Larry H. Miller standards * Show stewardship in providing a neat, orderly, and safe work environment. * Follow the LHM Company policy and procedures when conducting business with customers, other employees, vendors, and Government officials. * Observe safety and security procedures and uses equipment and materials properly. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [For the Cars and the Curious: Android Drift](https://www.wearedevelopers.com/videos/499-for-the-cars-and-the-curious-android-drift) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)