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# Desktop Support Specialist/Helpdesk

- **Company:** Rockland Federal Credit Union
- **Location:** Canton, MA, United States
- **Experience:** Starter
- **Salary:** $59,904.0 - $61,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Disaster Recovery, Software Troubleshooting, Information Technology, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bbb96705fbbac5b1

## About the Role

The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, a commitment to service excellence, and the ability to thrive in a fast-paced environment., * Associate degree in Information Technology or related field preferred; equivalent experience will be considered.

 * 1-3 years of IT support, desktop support, or help desk experience.
 * Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent customer service, communication, and interpersonal skills.
 * Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.

## Description

Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, telecommunications, and access-related issues while supporting the Credit Union's technology infrastructure and daily operations., * Provide technical support for hardware, software, printers, mobile devices, and related technology.

 * Troubleshoot, document, and resolve support requests; escalate issues as necessary.
 * Administer user accounts, email, system access, and security permissions.
 * Support Active Directory, Microsoft 365, phone systems, and badge access systems.
 * Assist with technology implementations, system upgrades, testing, and maintenance activities.
 * Support disaster recovery exercises, information security initiatives, and incident response efforts.
 * Coordinate with vendors and third-party providers to resolve technical issues.
 * Provide onsite support at branch and office locations as needed.
 * Participate in an on-call support rotation.
 * Perform other duties as assigned.


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