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# Desktop Support Technician

- **Company:** TalentBridge
- **Location:** Chandler, AZ, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Ubuntu (Operating System), CentOS, Linux, Identity and Access Management, Issue Tracking Systems, Linux Support, Networking Basics, Virtualization Technology, Peripherals
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8b95992a5b1afe49

## About the Role

We are seeking an experienced Desktop Support Technician (Tier 2) to provide onsite technical support in a fast-paced enterprise environment. This role requires strong Linux support experience and the ability to independently troubleshoot, resolve, and document technical issues across hardware, software, and network-related systems. The ideal candidate brings not only solid technical skills, but also excellent communication, adaptability, and a collaborative mindset., * 3+ years of experience in IT Support, Service Desk, or Tier 2 Desktop Support.

 * Strong Linux support experience (Ubuntu, CentOS, Rocky9) - required.
 * Experience supporting MFA hardware and authentication systems.
 * Familiarity with Endpoint Central or similar endpoint management tools.
 * Solid understanding of desktop operating systems, hardware, and peripherals.
 * Experience working in ticketing systems and managing multiple priorities.
 * Ability to work independently in a fast-paced environment.

## Description

* Provide Tier 2 desktop and service desk support for end users in an onsite environment.
 * Troubleshoot and support Linux systems (Ubuntu, CentOS, Rocky9) across local, remote, and virtualized environments.
 * Configure and support MFA hardware and authentication solutions.
 * Manage endpoint security using Endpoint Central, including encryption, antivirus, and malware remediation.
 * Diagnose and resolve hardware, software, OS, and basic networking issues.
 * Handle and resolve tickets efficiently while meeting SLA expectations.
 * Escalate complex issues appropriately and collaborate with other IT teams.
 * Document incidents, solutions, and procedures clearly.
 * Participate in continuous improvement and process optimization initiatives.


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