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# Senior IT Technician

- **Company:** InfiCare Inc
- **Location:** Roanoke, TX, United States
- **Experience:** Expert
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Inventory Management Software, Local Area Networks, Networking Basics, Windows Desktop, Wi-Fi Technology, Peripherals, Computer Equipment, Deployment Automation, Laptops, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ff1256184db5ef6

## About the Role

* Hands-on experience with Windows desktop support and endpoint troubleshooting.
 * Knowledge of Dell PC hardware, peripherals, and printers.
 * Familiarity with ServiceNow or similar ticketing systems.
 * Basic understanding of Active Directory, user account support, and access management.
 * Networking fundamentals (IP, DNS, DHCP, LAN/Wi-Fi).
 * Experience with asset management and inventory tracking.
 * Strong communication skills and a process-driven support approach.
 * Ability to work in onsite, desktop, and user-facing IT environments.

## Description

Install, configure, and support Dell desktops and laptops (Windows 10/11).

 * Perform device imaging, provisioning, and deployment, including onboarding and offboarding support.
 * Diagnose and resolve hardware, OS, printer, and connectivity issues.
 * Provide end-user technical support both onsite and via remote tools.
 * Log, track, and resolve incidents and service requests using ServiceNow.
 * Support asset management, inventory tracking, and device lifecycle processes.
 * Assist with Microsoft Autopilot enrollment and device provisioning workflows (foundational level).
 * Follow ITIL-based incident management practices, including escalation when required.
 * Maintain clear documentation of issues, resolutions, and procedures.


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