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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations and Contract Support Manager - **Company:** Liberation Programs, Inc. - **Location:** Bridgeport, CT, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Geographic Information Systems, Data Analysis, Spreadsheets, Pivot Tables, Gsuite - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a3e03343692cfd97 ## About the Role * Experience in Data Collection, Data-Systems, Data-Analysis and Reporting. * Experience supervising staff * Proficient in Excel, including pivot tables, etc. * Excellent communication skills and strong customer service required. * Must be extremely organized. * Comfortable working from a risk reduction approach. * Knowledge of local community (Fairfield County) and recovery support services. * Experience with Outreach for target population. * Knowledge of and commitment to the principles of risk reduction strategies. * Experience with underserved and marginalized populations required, experience with substance use disorders and/or mental health preferred. * Ability to maintain therapeutic boundaries while demonstrating empathy. * Recovery Coach Certificate or equivalent. * Case management experience. * Valid CT license required. * Must be comfortable driving large vehicle. * Understanding of and ability to maintain appropriate boundaries. * Availability to work a flexible schedule. * Cross-cultural skills, and experience with culturally diverse populations. * Bilingual abilities are a plus. ## Description The Operations and Contract Support Manager is an office-based administrative and operations position within OnSide: Community Outreach and Homeless Services. The role supports the Senior Director by helping to organize, monitor and document the department's contractual, administrative, data, purchasing, scheduling and facility-related responsibilities., 1. Contract Administration and Compliance * Assist the Senior Director with the administrative management of CLEAR and other OnSide contracts, grants and funding agreements. * Maintain a master contract calendar that tracks contract periods, reporting deadlines, deliverables, invoicing requirements, renewals, site visits, audits and other key milestones. * Develop and maintain practical tracking tools for contract goals, deliverables, performance measures and required documentation. * Collect and organize supporting documentation for reports, invoices, reimbursement requests, monitoring visits and audits. * Review program records for completeness and follow up with responsible staff regarding missing or inconsistent documentation. * Maintain organized electronic and paper contract files in accordance with agency record-retention, confidentiality and data-security requirements. * Assist with preparation of contract reports, amendments, budget narratives, monitoring responses and other administrative submissions as directed. * Immediately bring missed deadlines, documentation gaps, performance concerns or possible compliance issues to the attention of the Senior Director. 2. Dashboards, Data and Performance Tracking * Create, update and maintain department and contract dashboards that clearly show performance against required deliverables. * Generate routine reports from systems used by OnSide, which may include Cordata, E2CT, EvaluationWEB, Verizon Reveal, Google Forms, Excel spreadsheets and other funder or agency systems. * Maintain spreadsheets, formulas, pivot tables, charts and summary reports used to monitor program activity, staffing, services, transportation, supplies and contract performance. * Reconcile information across systems and identify missing, duplicate or inconsistent records for correction by the appropriate staff member. * Support the development of simple, sustainable data-entry and quality-assurance processes. * Prepare clear summaries for the Senior Director and other authorized stakeholders while maintaining confidentiality. * Participate in meetings related to data quality, reporting, contract performance and operational planning. 3. Administrative Support to the Senior Director * Provide general administrative and organizational support across OnSide programs and contracts. * Prepare, organize and track purchase requisitions, reimbursement forms, petty-cash documentation, invoices, receipts, supply orders and related approvals. * Assist with meeting preparation, agendas, handouts, attendance records, follow-up lists and other administrative materials. * Maintain shared calendars, project lists, deadlines and administrative workflows. * Draft routine correspondence, forms, summaries and internal documents for review. * Assist with gathering information needed for grant applications, reports, presentations, policies, procedures and resource guides. * Complete other administrative projects assigned by the Senior Director. 4. Staffing, Scheduling and Reception Support * Maintain and update department schedules, location coverage schedules, shared calendars and related staffing records at the direction of the Senior Director. * Assist with coordinating staffing for reception, office coverage, meetings, trainings, community events and other scheduled activities. * Provide reception area coverage as needed, including greeting visitors, answering or routing telephone calls, receiving deliveries, directing inquiries and notifying appropriate staff. * Maintain professional boundaries and protect confidential information when interacting with participants, family members, visitors and partner agencies. * Refer requests for clinical guidance, case information, crisis response or direct services to designated program staff. * Assist with onboarding logistics, workspace preparation, access requests, equipment lists and administrative orientation for new staff. 5. Office Organization, Hazardous Waste Disposal, Common Areas and General Upkeep * Take primary responsibility for ensuring that OnSide offices, reception areas, meeting spaces, workrooms and common areas remain clean, orderly, functional and welcoming. * Ensure hazardous materials are appropriately sealed and stored for pick up. * Regularly inspect and organize the reception area, Clothing Closet, supply room, storage lockers and shared workspaces. * Ensure clothing, office materials, outreach supplies and other stored items are labeled, sorted, safely stored and readily accessible. * Maintain systems for organizing closets, shelves, bins, cabinets and shared equipment. * Remove clutter, dispose of trash and recycling appropriately, wipe down shared surfaces and complete routine light cleaning needed to maintain orderly common spaces. * Report safety hazards, damage, security concerns, sanitation problems or needed repairs promptly and track them through resolution. * Ensure workspaces and common areas are free of unattended documents or materials containing personally identifiable or protected information. * Help prepare office and common areas for meetings, trainings, visitors, monitoring visits and special events. 6. Inventory, Supplies and Stock Control * Maintain accurate inventories of office supplies, program materials, clothing, harm-reduction supplies, promotional materials, cleaning products and other department stock. * Monitor supply levels, anticipate needs and prepare timely purchase or replenishment requests for approval. * Receive, verify, log, label and properly store deliveries. * Maintain clean, organized and fit-for-purpose stock and supply areas. * Coordinate volunteer or staff assistance for sorting clothing, assembling materials, organizing stock or packing kits when needed. * Monitor quality, expiration dates and storage requirements where applicable. * Keep the Senior Director informed of unusual usage, shortages, waste, increased costs or purchasing concerns. 7. Community Events and Partner Logistics * Maintain the shared calendar of community events, meetings, trainings, health fairs, tabling opportunities and partner activities. * Assist with administrative coordination of staffing, supplies, registration, printed materials and logistical details. * Communicate professionally with staff, vendors and community partners regarding scheduling and event logistics. * Ensure that event documentation, attendance information and follow-up materials are collected and filed. 8. Vehicle, Route and Operational Tracking * Maintain administrative tracking systems related to department vehicles, SSP outreach routes, mileage, maintenance, inspections, incidents and operational concerns. * Monitor the vehicle tracking application to confirm that assigned staff are following scheduled SSP outreach routes and are present at designated service locations during required service-delivery hours. * Review vehicle location data, route activity and schedules to confirm that staff arrive at assigned outreach locations on time and remain at each location for the required service window. * Follow up promptly with staff and supervisors when route or service-delivery expectations are not met and assist in identifying corrective actions or operational improvements. * Track vehicle maintenance, registrations, insurance documentation, fuel cards, cleaning and required repairs. * Conduct a formal review of SSP routes, vehicle use and operational practices at least once every two months. * Develop and maintain simple dashboards, tracking tools and periodic reports to support safe, reliable and consistent delivery of mobile SSP and outreach services. 9. Communication and Confidentiality * Maintain regular communication with the Senior Director regarding deadlines, priorities, emerging concerns and completed work. * Communicate respectfully and professionally with staff, funders, vendors, visitors and community partners. * Promptly report communications or issues involving funders, contracts, partner agencies, confidentiality, safety or organizational risk that may require leadership follow-up. * Maintain strict confidentiality and comply with HIPAA, 42 CFR Part 2, agency policies and all applicable privacy requirements. * Use sound judgment regarding access to records and share information only with authorized individuals. The Outreach Operations Manager is a full-time non-exempt (40 hour/week) position. 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