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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manhattan Active WM, Mobile Applications Support-5 - **Company:** Ancestor Health - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $200,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Business Software, Mobile Application Software, Enterprise Software Applications, Warehouse Management Systems, Postman, Servicenow - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1917ede364cbf6df ## About the Role Do you have experience in Warehouse management system?, Do you have a Bachelor's degree?, * Bachelor's degree in related field or equivalent work experience. * Warehouse Management Application experience, Manhattan Active . * Minimum 7 years of IT and 5 years of hands-on experience in Manhattan enterprise applications * 3 - 5 years of experience of successful production support, testing, deployment, and validation in a corporate environment. * Problem Solving Skills - Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem. * Ability to synthesize insights from data to drive system and/or process improvements. * Communication Skills - Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively. * Business Acumen - Broad understanding of the business functions, business applications, and site-specific requirements. * Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders. * Strong stakeholder and people management skills * Expertise in change management and user adoption strategies * Timing - This position requires flexibility to work in multiple shifts. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restoration. * Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently * Experience working in an onshore-offshore development model * Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily * Additional Preferred Qualifications: * Experience with ServiceNow, Jira, Postman * Experience in SCI reporting * Experience collaborating in global/geographically diverse teams * Strategic mindset and critical thinking * Excellent written and verbal communication skills * Self-motivated. Must be flexible and willing to adapt to change * Ability to lead meetings/calls - must be comfortable leading large meetings, presenting * Must be very thorough with day-to-day planning and keeping oneself organized * Willingness to work off hours, as requested ## Description We are seeking an experienced technology specialist who can lead day-to-day activities in support operations across multiple processes focused on Warehouse Technology solutions - Manhattan Active WM, Mobile Applications., * Improve incident response times, decrease SRT duration and eliminate incident root cause. * Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions. * Ensures streamlined support for root cause analysis, permanent corrective actions and problem resolution. * Applies governance policy standards consistently with respect to SLA performance. * Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration. * Ensures coverage for SRT support, High(P1, P2) priority tickets. * Participate in daily operational stand-up meetings with team. * work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team. * Reporting tasks at stated cadence: Daily, monthly ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)