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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support Engineer - Solar... - **Company:** GE Vernova - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $113,200.0 - **Contract:** Permanent contract - **Skills:** Systems Engineering, Monitoring of Systems, Systems Integration - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000glmbk3 ## About the Role + Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline + 10 years of relevant engineering experience in power systems or related fields + Demonstrated leadership in technical customer-facing environments + Fluency in English - verbal and written + Ability and willingness to travel up to 25% annually TECHNICAL SKILLS & EXPERIENCE + Power Conversion / Inverter Technology - Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical settings + Hands-On Field Experience - Demonstrated experience leading or supporting commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptance + Customer Engagement - Senior-level experience managing technical customer relationships, leading design and operational reviews, and representing company technical capabilities externally PREFERRED QUALIFICATIONS + Master's degree in Electrical Engineering or related field + Energy Storage Systems - Hands-on experience with battery energy storage systems (BESS), including lithium-ion technologies, BMS integration, and safety protocols in operational environments + Troubleshooting & Root Cause Analysis - Proven track record of diagnosing and resolving complex technical issues in mission-critical, time-sensitive environments + Experience with power monitoring platforms and energy management tools + Familiarity with relevant North American and international standards: NEC, NFPA 70E, IEEE, IEC, ASHRAE + Prior experience in a senior field engineering, application engineering, or technical account management role + Experience with GE Vernova Power Conversion and Storage or equivalent power conversion and energy storage product lines + Project Management experience or certification (PMP or equivalent) is a plus + Experience working with large-scale industrial or utility-scale power conversion and storage operators COMPETENCIES & SOFT SKILLS + Executive Communication - Ability to present and communicate complex technical topics clearly and confidently to both technical teams and senior customer leadership + Technical Leadership - Recognized as a go-to technical authority both internally and externally; able to lead without direct authority + Customer Ownership - Deep sense of accountability for customer satisfaction and outcomes across the full engagement lifecycle + Cross-Functional Collaboration - Skilled at aligning diverse internal stakeholders - engineering, commercial, and operations - around customer priorities + Field Judgment - Sound decision-making in high-stakes, time-sensitive field environments + Adaptability - Comfortable managing multiple customer accounts and technical challenges simultaneously in a fast-paced environment ## Description Customer Technical Engagement + Serve as the senior technical point of contact for customers throughout North America, building long-term, trusted partnerships with customer engineering and operations teams + Lead technical discussions with customer projects, field technicians, and technical leaders for issue resolution and technical solutions in response to RFIs/RFQs + Represent GE Vernova Power Conversion and Storage's technical capabilities and product value proposition with confidence and credibility Post-Commissioning Support & Field Operations + Maintain an active, ongoing technical relationship with customers following system commissioning, serving as a trusted point of escalation for operational questions and technical issues + Lead root cause analysis and troubleshooting for field issues involving power conversion systems, inverters, and battery energy storage systems (BESS) in live, mission-critical complex power conversion and storage environments + Monitor system performance trends and proactively identify opportunities to optimize reliability, availability, and efficiency + Coordinate with GE Vernova Power Conversion and Storage service teams to ensure timely, high-quality resolution of post-commissioning technical issues + Issue Resolution: Address technical deviations promptly, manage and track fault reports through to closure, and provide expert technical support to site engineers both remotely and on-site to minimize system downtime and maintain customer operational continuity + Conduct periodic technical reviews and site visits to assess system health and strengthen customer relationships + Document field findings, resolutions, and lessons learned to drive continuous product and service improvement Internal Stakeholder Alignment + Act as the voice of the customer internally, clearly communicating technical requirements, field feedback, and customer priorities across the organization + Collaborate closely with Systems Engineering, Design Engineering, Product Management, Project Management, Leadership + Drive cross-functional alignment to ensure customer commitments are met on time, on budget, and to specification Technical Documentation & Reporting + Produce high-quality technical documentation including post-commissioning site assessments, root cause analysis summaries, and customer-facing technical specifications + Maintain accurate records of open technical issues, field performance trends, and customer satisfaction metrics + Contribute to the development of commissioning procedures, field service guidelines, and GE Vernova Power Conversion and Storage internal knowledge base resources + Provide regular reporting to leadership on key account technical status, field issues, and customer health indicators ## Related Videos - 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