> Markdown version of [/jobs/ext/1916334-service-desk-tech-level-1](https://www.wearedevelopers.com/jobs/ext/1916334-service-desk-tech-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Tech Level 1 - **Company:** Manpower - **Location:** Fairhaven, MA, United States - **Salary:** $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000glleaz ## About the Role + 1+ years of experience in tech support, service desk, or call center support + Strong troubleshooting skills - you don't just fix issues, you understand them + Great communication skills (you can explain tech in a simple way) + Experience with ticketing systems (like SNow, Remedy, etc. + Comfortable working in Microsoft Windows and Office environments + Able to juggle multiple tasks, prioritize, and meet deadlines + Team player with a strong customer service mindset Education: + High school diploma required + Associate's degree in IT, Computer Science, or similar is a plus (not required) ## Description If you're the person people come to when something "just isn't working," this could be a great fit. We're looking for someone who enjoys troubleshooting, helping others, and keeping things running smoothly behind the scenes. In this role, you'll be the main point of contact for employees reaching out with tech issues - whether it's a quick fix or something more complex. You'll track requests, solve problems, and make sure nothing slips through the cracks., + Troubleshoot issues with systems, software, and devices (Windows, Office, wireless, etc.) + Log and track all requests in a ticketing system (SNow) with clear, detailed notes + Prioritize incoming issues and escalate when needed + Follow through from first contact to final resolution + Install software, set up system access, and support user onboarding needs + Step in with quick fixes and provide helpful, friendly service every time + Look for trends and recurring issues to help improve processes ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)