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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Administrator Salesforce Service Cloud & CCaaS - **Company:** Sharkninja People & Culture - **Location:** Montville, NJ, United States - **Experience:** Starter - **Salary:** $75,200.0 - $91,900.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Computing Platforms, Bug Tracking Systems, Software Bug Management, Cloud Computing, Configuration Management, Software Documentation, Databases, System Configuration, Continuous Delivery, Continuous Integration, Data Integrity, Data Structures, Data Visualization, DevOps, Middleware, Identity and Access Management, Operational Data Store, Systems Development Life Cycle, Release Management, Cloud Services, Salesforce.Com, Software Engineering, Systems Architecture, Systems Integration, Amazon Connect, Genesys, Deployment Automation, Enterprise Integration, Data Management, Tools for Reporting, Software Version Control - **Published:** August 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/platform-administrator-salesforce-service-cloud-ccaas-montville-nj--16380ac7-6d73-40cf-afc2-33990d4f9fdc ## About the Role * 1-3+ years of experience supporting Salesforce Service Cloud or a comparable CRM platform. * Experience with Salesforce configuration tools including Flows, case management configuration, and basic automation. * Basic understanding of DevOps concepts including environment management, testing processes, and deployment practices. * Strong attention to detail and ability to manage system configuration accurately. * Strong analytical and troubleshooting skills. * Ability to work cross-functionally with technical and business teams., * Salesforce Administrator Certification (or actively pursuing certification). * Exposure to customer service platforms or Contact Center / CCaaS technologies. * Basic understanding of APIs, integrations, or middleware platforms. * Familiarity with reporting tools and data visualization within Salesforce. * Experience working in customer support, CX operations, or service technology environments. Key Competencies * Attention to Detail: Ensures accuracy in configurations, workflows, and data structures. * Technical Curiosity: Demonstrates a strong desire to learn and expand technical capabilities. * Problem Solving: Investigates system issues methodically and develops practical solutions. * Collaboration: Works effectively with developers, operations teams, and business stakeholders. * Growth Mindset: Eager to expand skills in CX technology, automation, and platform engineering., Acceptance Testing, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Bug Tracking/Defect Management, Call Centers, Case Management, Cloud Computing, Configuration Management, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Customer Service Operations, Customer Support/Service, Customer/Client Research, DNA, Data Analysis, Data Management, Data Modeling, Data Quality, Data Structures, Data Visualization Tools, Database Report Tools, Detail Oriented, DevOps, Develop and Maintain Customers, Distribution Channel, Diversity, Documentation, Documentation Standards, Environmental Management, Genesys Solutions, Global Branding, Identify Issues, Knowledge Base, Leadership, Maintain Compliance, Market Share, Middleware, Operational Audit, Operational Support, Performance Analysis, Problem Solving Skills, Process Improvement, Product Design, Product/Service Launch, Production Systems, Quality Assurance Methodology, Quality Monitoring, Regulatory Compliance, Release Management/Engineering, Reporting Dashboards, Sales, Salesforce.com, Sarbanes-Oxley Act (SOX), Software Engineering, Source Code/Configuration Management (SCM), Structured Data, System Architecture, System Integration (SI), Systems Administration/Management, Systems Maintenance, Testing ## Description We are seeking a motivated and detail-oriented CX DevOps & Platform Administrator to support and maintain our customer experience technology platforms, with a primary focus on Salesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant). This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs. This is an ideal opportunity for an early-career professional looking to grow into CX systems development, integration engineering, or platform architecture, while gaining hands-on experience in DevOps, release management, and CX platform operations. You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements that enhance the customer and agent experience., Salesforce Service Cloud Administration * Administer and support the Salesforce Service Cloud platform, including user setup, role hierarchy, permissions, and access management ensuring SOX control adherence. * Configure and maintain Service Cloud features such as case management, queues, assignment rules, email-to-case, knowledge base, and service console components. * Assist with creating and maintaining Flows, validation rules, and automation to support service operations. * Maintain system configuration, documentation, and governance standards. * Support data management activities including imports, updates, and data quality monitoring. DevOps & Release Support * Assist with DevOps and release management processes across sandbox and production environments. * Support configuration migrations, deployments, and release validation. * Participate and lead in testing cycles, including user acceptance testing (UAT) coordination and defect tracking. * Maintain version control practices and release documentation. * Help improve CI/CD processes and deployment automation as the platform evolves. Platform Operations & Support * Monitor platform performance and proactively identify issues affecting service operations. * Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams. * Support system upgrades, new feature releases, and configuration updates. * Ensure platform changes follow established governance, security, and compliance standards. Data, Reporting & CX Insights * Assist in maintaining CX reporting and dashboards within Salesforce. * Support data integrity and structured data models that enable insights into the customer journey and service operations. * Help analyze operational data to identify improvement opportunities within workflows and case management processes. Collaboration & Continuous Improvement * Work closely with CX developers and architects to implement enhancements and new platform capabilities. * Participate in process improvement initiatives that increase agent efficiency and improve customer experience outcomes. * Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations. * Maintain documentation for system configurations, workflows, and integration points. ## Related Videos - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Events like RSAC Get You CISOs. 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