> Markdown version of [/jobs/ext/1916390-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/1916390-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Siemens AG - **Location:** Phoenix, AZ, United States - **Salary:** $110,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Information Systems, Relational Databases, Mendix, Software Engineering, SQL Databases, Web Services, Kubernetes, Information Technology, Low-code, Enterprise Integration, Programming Languages - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000glnmt4 ## About the Role We are seeking a candidate who possesses strong technical competence, excellent interpersonal skills, and a dedication to resolving complex challenges. + **Education:** A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude. + **Communication Skills:** Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences. + **Problem-Solving Acumen:** Aptitude for technology and problem-solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low-code development. + **Organizational Capabilities:** Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment. + **Technical Proficiency/Interest:** An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low-code platforms is highly advantageous. + **Customer Engagement Experience (Preferred):** Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred. + **Location Flexibility:** Ability to work from our Boston office a few times per year to foster collaboration and team cohesion. ## Description The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities include: + **Customer Issue Resolution:** Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment. + **Technical Troubleshooting and Analysis:** Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components. + **Stakeholder Coordination:** Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement. + **Autonomous Decision-Making:** Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience. + **Prioritization and Time Management:** Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications. + **Expectation Management:** Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism. ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Instant KAI Sandboxes with vCluster: Multi-Tenant, Multi-Scheduler GPU Sharing](https://www.wearedevelopers.com/videos/100333-instant-kai-sandboxes-with-vcluster-multi-tenant-multi-scheduler-gpu-sharing) - [What If Apps Built Themselves? AI-Powered Low-Code for the Industrial Enterprise](https://www.wearedevelopers.com/videos/2079-what-if-apps-built-themselves-ai-powered-low-code-for-the-industrial-enterprise) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)