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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** North Inc - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $52,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Web Pages, ServiceNow IT Service Management, Sysadmin, Computer Equipment, Wix, Information Technology, Figma - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b904d5bc5fa99680 ## About the Role * High School Diploma or equivalent * Minimum of 1-2 years working experience as an IT Help Desk Technician or System Admin * Must have or is in the process of completing the Microsoft 365 Fundamentals Certification (MS-900). * Experience administering Microsoft 365 required * Familiarity with Help Desk Systems * Prior experience on supporting cloud applications * Knowledge of Computer hardware and repairs desired * Basic knowledge mobile devices desired * Excellent communication and interpersonal skills * Ability to communicate effectively with all levels in the organization * Provide feedback on processes and make recommendations on areas to the Head of Information Technology ## Description Northstar Fertility Partners (www.nsfertility.com) is an industry leader in fertility services, specializing in surrogacy, egg donation, and family building through a constellation of expert-led companies. We have helped bring over 11.500 babies into the world through our services. We are looking for a talented and motivated Designer to join our team. In this role, you will support a wide range of creative and digital projects - from designing and building paid media landing pages in Wix, to producing digital ad creative, updating web pages and marketing collateral, and creating Figma mockups. If you have a strong eye for design, a passion for craft, and thrive in a fast-moving environment, this role would be a great fit for you. Northstar Fertility Partners is hiring an IT HELP DESK TECHNICIAN. The successful candidate should have excellent communication and interpersonal skills, the ability to multitask, be a critical thinker, and have strong problem -solving skills. What you'll do: * Serve as point or contact with employees who need technical assistance via the Teams, Email, or Phone * Provide technical support to employees by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance * Provide answers to employees by identifying problems, researching answers, and guiding employees through corrective steps, and training if required * Maintain SLA's to ensure you are addressing needs in a timely manner * Provide information and research new IT products and services * Track problems and their resolution via the IT Ticketing System * Provide feedback on processes and make recommendations on areas to the IT Director * Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting * Collaborate with HR and Leadership on onboarding and off boarding employees ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Hacking MSSQL on Cloud. 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