> Markdown version of [/jobs/ext/1916660-it-support](https://www.wearedevelopers.com/jobs/ext/1916660-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** REQ Solutions - **Location:** Lexington, SC, United States - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Wireless LAN, Android Software Development, Apple IOS, BIOS, Computer Networks, System Configuration, Data Recovery, Dynamic Host Configuration Protocol, Desktop Computing, Device Drivers, Domain Name System (DNS), Firmware, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Microsoft Software, Networking Basics, Routing, Remote Desktop Services, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Data Logging, Extensible Firmware Interface, Peripherals, Information Technology, Deployment Automation, Laptops, Printer Maintenance, Hardware Infrastructure, Network Server - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5fd2ec11bcdb4825 ## About the Role * 3 - 5 years of related work experience, or an equivalent combination of education and experience. * Previous experience troubleshooting desktop, printer and notebook issues. * Very strong user and support of MSOffice. * Ability to install, configure, troubleshoot, and maintain operating systems issues. * Knowledge of user profiles, permissions, registry, and system recovery tools. * Experience with imaging and deployment tools * Hardware and Peripheral Troubleshooting * Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices. * Understanding of BIOS/UEFI, hardware drivers, and firmware updates. * Ability to replace hardware components and manage inventory. * Networking Fundamentals * Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting. * Ability to diagnose connectivity issues and work with networked devices. * Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn). * Ability to clearly explain technical issues to non-technical users. * Active listening to understand user problems accurately. * Written communication skills for documenting issues and resolutions in tickets. * Important when guiding users through troubleshooting steps. * Ability to analyze issues, identify root causes, and implement effective solutions. * Balancing urgency with a methodical troubleshooting approach. (Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician) ## Description * Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. * Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Roles and Responsibilities: * Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. * Supporting local users at the Lexington, SC facility with laptops, printers, warehouse Android devices. Logging tickets for work performed. * Warehouse and office cubicle environment. Moves throughout the building to assist users. * Goes into the warehouse wearing vest and steel toes shoes for printer maintenance. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)