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# Technical Support Specialist

- **Company:** YOKO CIVILIZATION RESEARCH INSTITUTE
- **Location:** Asheville, NC, United States
- **Salary:** $52,000.0 - $104,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Apple Products, Cyber Security, Ethernet, Hard Disk Drives, Virtual Private Networks (VPN), Security Software, Smart Devices, Tablet Computers, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=925e2e7f1d79715c

## About the Role

* Strong understanding of physical hardware, connectivity systems, and modern office technology
 * Familiarity with cybersecurity tools and best practices
 * Ability to troubleshoot across multiple operating systems and platforms (Apple, Google, Windows); most of the employees use Apple products.
 * Excellent communication skills for training and support

## Description

The Technical Support Specialist is responsible for the setup, maintenance, security, and troubleshooting of all physical and digital devices/technology across the organization.

Physical & Digital Device Management

 * Computer setup & maintenance of laptops, tablets, deep-work machines, recording devices, printers/scanners, phones (cell and landline), smart devices, etc.
 * Management of keyboards, mice, cameras, microphones, speakers, power supplies, hard drives, cable management, and other peripheral equipment
 * Connectivity for ethernet, hard-wired computers, routers, extenders, cell boosters, Starlink, shortwave radio, etc.
 * Ergonomic setup of monitor arms, keyboard trays, peripherals, chairs, standing desks, specialized lighting, etc.

Cybersecurity & Psychosecurity

 * VPNs, secure phones, camera covers, mic blockers, Faraday boxes
 * Psychosecurity systems which include app blockers, screen-time trackers, and deep-work machines
 * Security software for malware protection, identity protection, encrypted communication channels, password managers, authenticators, 2FA systems

Office Security and Safety Systems

 * Smart locks, cameras, alarm systems
 * Smoke detectors, carbon monoxide detectors, radon detectors, shredders and secure disposal workflows

Technical Troubleshooting & Support

 * General troubleshooting for device glitches, connectivity issues, syncing problems, and settings issues after updates
 * Software installation and configuration (updates, settings, user accounts on shared devices, and new applications)
 * Tech support for HVAC, health tech, and other office equipment

Training & User Support

 * Hands-on guidance for employees learning new devices or software
 * Creation of simple instructions, walkthroughs, and best-practice guides


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