> Markdown version of [/jobs/ext/1916829-it-support-specialist-hybrid-level-1-2-part-time](https://www.wearedevelopers.com/jobs/ext/1916829-it-support-specialist-hybrid-level-1-2-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist Hybrid Level 1-2 Part Time - **Company:** Simiplex Solutions, LLC - **Location:** Newburgh, NY, United States - **Salary:** $45,760.0 - $65,874.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Computer Networks, Microsoft Management Console, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Network Connections, TCP/IP, Wi-Fi Technology, Wireless Application Protocol (WAP), Office365, Break Fix, Computer Equipment, Laptops - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e78a92870586c6df ## About the Role We are seeking a motivated and customer-focused Level 1/Level 2 IT Support Specialist to join our team. This is a hybrid role that combines remote help desk support with regular on-site client visits. The ideal candidate will be a patient and clear communicator with foundational IT troubleshooting skills. A key requirement for this position is the Two to Three Days a Week to support our clients' weekend operational needs. If you enjoy solving new problems every day and want to grow your technical skills, this is the perfect opportunity for you., * Proficient in technical support principles with a strong understanding of computer management practices. * Exceptional customer service and interpersonal skills. You must be patient, empathetic, and able to communicate technical concepts to non-technical users. * Familiarity with Microsoft Office applications and their troubleshooting techniques. * Solid foundational knowledge of computer hardware, software, and basic troubleshooting principles. * Experience with Windows 10/11 operating systems and the Microsoft 365 suite. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). * Ability to work independently, manage your time effectively, and handle a dynamic schedule. * A strong desire to learn, grow, and obtain new technical certifications (which we will support!). * Required: Must have a valid driver's license and reliable transportation for travel to client sites., * Experience with low-voltage cabling (running/terminating CAT5e/CAT6, mounting WAPs or cameras) is a significant plus. * Experience in managing mobile devices within an enterprise environment. * Understanding of Group Policy Objects (GPO) for system configuration management. * Why you'll love it here ## Description * Serve as a primary point of contact for client IT support requests via phone, email, and our ticketing system. * Provide friendly, patient, and professional customer service at all times. * Perform remote (Level 1 and Level 2) troubleshooting for desktops, laptops (Windows/Mac), printers, mobile devices, and network connectivity. * Provide support for common business applications, including Microsoft 365 (Outlook, Teams, OneDrive) and basic Active Directory (password resets, user unlocks). * Travel to client sites to perform hands-on troubleshooting, new hardware installations (workstations, monitors, docking stations), and basic network support. * Meticulously document all support requests, activities, and solutions in our ticketing system (PSA). * Escalate complex issues to senior technicians (Level 3) in a timely and efficient manner. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)