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# FSC Technical Support Engineer

- **Company:** Johnson Controls
- **Location:** Glendale, WI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $85,200.0 - $118,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Hyper-V, Internet Information Services (IIS), Internet Protocol, Simple Mail Transfer Protocols, Microsoft Servers, Microsoft SQL Server, Windows Servers, Network Protocols, Windows PowerShell, Salesforce.Com, Transmission Control Protocol (TCP), Wireshark, Beta Testing, Transport Layer Security, Metasys, Information Technology, SQL Server Management Studio (SSMS), Vmware
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=44f01546149f1666

## About the Role

Do you have experience in Research?, * Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.

 * Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.

Preferred

 * One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
 * Experience with MSP (Managed Service Provider) is a plus.
 * Windows Server configuration and administration, Active Directory and IIS.
 * Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
 * Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
 * Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP\IP Networking.
 * Knowledge of security protocols, secure communications, and certificates.
 * Working knowledge and experience with Metasys is an asset.
 * Knowledge of SQL database and script writing.
 * Knowledge of Powershell scripting and/or other light programming experience.

## Description

* Troubleshoot and resolve escalated server, network, control system problems and applications.
 * Research, replicate, determine root cause and test solutions to field and customer reported problems.
 * Create and document product application and problem solution articles and videos in a support Knowledge Base.
 * Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
 * Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
 * Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
 * Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
 * Perform remote and onsite customer technical support as needed.
 * Participate in and provide technical support on new product Alpha & Beta test sites.
 * Coordinate Beta testing and deployment of software patches.


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