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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Support Specialist - **Company:** Humacyte, Inc. - **Location:** Durham, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Microsoft Outlook, IBM Service Management Framework, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Virtual Local Area Networks, Wi-Fi Technology, Computer Network Technologies, IT General Controls (ITGC), Break Fix, Peripherals, Computerised Systems, Microsoft InTune, Patch Management, GXP, ManageEngine - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e6bb3e619c876236 ## About the Role * 5-8 years of hands-on IT support / help desk experience, including time at a senior or escalation level. * Excellent customer-service, communication, and interpersonal skills - this is a people-facing role first. * Experience owning or leading employee IT onboarding and offboarding. * Strong hands-on troubleshooting of Microsoft 365 (Exchange Online, SharePoint, Teams, Outlook) for end users. * Experience managing devices with Microsoft Intune. * Hands-on patch management experience (Azure Update Manager and/or ManageEngine preferred). * Experience supporting a Microsoft/Azure-based environment (Azure prioritized over other cloud platforms). * Working knowledge of core networking concepts (Wi-Fi, VPN, VLANs) sufficient to triage and escalate. * Proven ability to stay calm, organized, and responsive while juggling competing priorities. * Willingness and availability to participate in a required on-call rotation for after-hours support (compensated). * Bachelor's degree in a related field - or commensurate experience. PREFERRED: * ITIL certification or demonstrated experience working within an ITIL-based service management framework (highly preferred). * Experience supporting executives / VIP users. * Familiarity working in a regulated life sciences / biotech environment (e.g., GxP, validated/computerized systems, or SOX-relevant IT controls). * Relevant certifications such as Microsoft 365, Azure, CompTIA A+, or networking (e.g., CCNA) - valued, but demonstrated hands-on experience carries more weight than certifications. * Exposure to AWS is a minor plus; this is primarily a Microsoft/Azure environment. ## Description COMPANY: Humacyte Inc (Nasdaq: HUMA) is developing a disruptive biotechnology platform to deliver universally implantable bioengineered human tissues, advanced tissue constructs, and organ systems designed to improve the lives of patients and transform the practice of medicine. The Company develops and manufactures acellular tissues to treat a wide range of diseases, injuries, and chronic conditions. Humacyte's initial opportunity, a portfolio of Acellular Tissue Engineered Vessel (ATEVs), is currently approved for use in vascular trauma repair and is in late-stage clinical trials targeting multiple other applications including AV access for hemodialysis and peripheral arterial disease. Preclinical development is also underway in coronary artery bypass grafts, pediatric heart surgery, treatment of type 1 diabetes, and multiple novel cell and tissue applications. Humacyte's 6mm ATEV for AV access in hemodialysis was the first product candidate to receive the FDA's Regenerative Medicine Advanced Therapy (RMAT) designation and has also received FDA Fast Track designation. Humacyte's 6mm ATEV for urgent arterial repair following extremity vascular trauma also received the RMAT designation. For more information, visit www.Humacyte.com., Humacyte is seeking a Senior IT Support Specialist to serve as the most senior member of our internal end-user support team. This is a customer-facing role: you are the person employees across the organization rely on when they need something resolved quickly and well, and the escalation point when frontline help desk staff need help. Success in this role is measured as much by the quality of the experience you deliver - responsiveness, clear communication, and follow-through - as by technical resolution. The ideal candidate pairs broad, hands-on technical troubleshooting skills with genuine customer-service instincts and the patience to support users of all technical levels, including executives and VIPs, in a fast-paced life sciences environment., End-User Support & Customer Experience * Act as the senior point of contact for internal employees, delivering prompt, courteous, white-glove support in person, by phone, chat, and ticket. * Own tickets end to end - diagnose, resolve, communicate status, and follow up to confirm the user is satisfied. * Provide high-touch support for executives, VIPs, and time-sensitive requests. * Translate technical issues into plain language and set clear expectations on timing and next steps. Escalation & Team Leadership * Serve as the escalation point for frontline / junior help desk staff on complex or high-priority issues. * Mentor and coach junior technicians and help raise the overall quality of support delivery. * Identify recurring issues and drive fixes, documentation, and self-service resources to reduce repeat tickets. * Contribute to and maintain the knowledge base, SOPs, and support documentation. Technical Troubleshooting * Troubleshoot and support Microsoft 365 for end users, including Exchange Online, SharePoint, Teams, and Outlook. * Manage endpoints and mobile devices through Microsoft Intune - enrollment, configuration, compliance, and application/OS deployment. * Manage OS and third-party patching across the endpoint and server fleet using patch management tooling (Azure Update Manager and/or ManageEngine preferred), ensuring systems stay current and compliant. * Diagnose connectivity and basic networking issues (Wi-Fi, VPN, VLAN-related access) and escalate to network engineering when needed. * Lead and own the IT onboarding and offboarding process - account provisioning, access and MFA setup, device preparation, and timely deprovisioning - ensuring a smooth day-one experience and secure, complete offboarding. * Set up, image, and deploy laptops, peripherals, and conference-room / AV technology. ## Related Videos - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)