> Markdown version of [/jobs/ext/1917474-desktop-support-help-desk-technician-ii](https://www.wearedevelopers.com/jobs/ext/1917474-desktop-support-help-desk-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support/Help Desk Technician II - **Company:** CATHOLIC CHARITIES INC. - **Location:** Phoenix, AZ, United States - **Salary:** $45,760.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Data Centers, Hard Disk Drives, Hyper-V, Office Suite, Enterprise Software Applications, Cloud Platform System, Connectivity Problems, Computer Equipment, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c85b0e00a848b828 ## About the Role * Education /Background: Minimum of a High School Diploma or GED equivalent with2+ years of experience in field. * Job Knowledge: Strong customer service skills; Egnyte, Active Directory, and/or Microsoft Hyper-V experience a plus. Has demonstrated an advanced knowledge and support capability for two or more relevant categories of agency IT infrastructure (ie networking, cloud systems, data center, AD, Office applications, etc) * Working Conditions/Physical Demands: Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with staff to ensure their needs on problems are resolved. May lift up to 40 pounds. Extensive keyboard and data entry. Travel within the state will be required. Must be able to perform intricate hand-eye coordination skills. * Other requirements: * Valid AZ driver's license, reliable transportation and ability to show proof of registration/insurance. * You must be 21 years of age or older to drive on behalf of Catholic Charities. * Level One Fingerprint Clearance or ability to obtain fingerprint clearance; must maintain clearance. * A+ certification and Network + certification preferred for position. ## Description * Attain high customer satisfaction by excitedly assisting Agency employees through technological challenges. Be patient, empathetic, and passionately communicative throughout. * Actively participate and ensure coverage on the HelpDesk phone to support end users. Address HelpDesk support tickets in a timely fashion. * Troubleshoot more advanced computer hardware, software and/or network connectivity issues. Escalate extremely difficult/complex issues as required. * Critically examines existing systems and tools, offering suggestions to improve system functionality and performance for users and the agency. Becomes a Subject Matter Expert (SME) on one or more key systems as assigned. * Serve as project lead for initiatives and efforts as assigned. * Deploy, revoke, and reroute Employee access to Agency resources, such as: network and folder access, email accounts, phone extensions and voicemail, cell phones, centralized print management, badge building access. * Install hardware and peripheral components such as monitors, keyboards, mice, disk drives, PC's, etc. * Installs new and/or approved software packages and operating systems. * Clean, modify and repair computer hardware including monitors, keyboards, and printers. * Trains users on proper use of hardware and software. * Maintains accurate inventory. * Serve as local point of contact for outside vendors coming in to perform work. * Provides guidance, training, mentorship, and expertise to Level 1 Help Desk Technicians. * Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients. * Performs other duties as assigned. ## Related Videos - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [How Your Bundle Size Affects The Climate](https://www.wearedevelopers.com/videos/308-how-your-bundle-size-affects-the-climate) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)