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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Weld County, CO - **Location:** Greeley, CO, United States - **Salary:** $72,779.0 - $94,619.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Electronic Mailing, Inventory Management Software, Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a64b11cf49b793ca ## About the Role * Bachelor's Degree or 4 years Technical Support/Help Desk, * 1 year Technical Support / Call Center / Desktop Support Skills and Abilities * Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other standard/daily use applications. (High proficiency) * Knowledge of standard desktop and laptop hardware components and associated peripherals. (High proficiency) * Working knowledge of a range of diagnostic and mass deployment utilities. (Medium proficiency) * Familiarity with the advanced principles of ITIL and PMP. (Medium proficiency) * Proven track record of understanding and meeting customer expectations through service level agreements. (High proficiency) * Basic understanding of project management principles. (Medium proficiency) * Strong oral and writing skills. Must be able to interact with multiple groups within the team at many levels. (High proficiency) * Familiarity with CJIS, HIPAA, and PCI policies and procedures. (Medium proficiency) * Candidate must pass criminal background check prior to employment start date. Licenses and Certifications * DL NUMBER - Driver License, Valid and in State Must have and maintain a valid Colorado driver's license and use of personal, insured vehicle. Dependable transportation and auto insurance, maintained at all times, as required by State law. Required * CompTIA A+ Certification Preferred * HDI - Help Desk Institute Preferred * Information Technology Infrastructure Library (ITIL) Preferred * Driving is essential in this position. * Candidate must have a valid Driver's License and Liability Insurance Upon Hire Required * Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring and random drug screens throughout employment. Upon Hire Required * Pre-employment substance screening is required for this position. * Candidate must pass a background check per requirements. * This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy. ## Description This Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical support, onboarding and offboarding processing, cellular device management and issue escalation oversight. This role requires daily face-to- face interaction, organizational and communication skills along with advanced decision-making. The position will provide daily onsite setup, configuration and support for various hardware resources, including laptops, desktops and cellular devices. The role coordinates and executes in-person meetings, training and support experiences with IT directors, county personnel and vendors to ensure high-priority and complex technical issues are addressed in a timely, accurate, and customer-focused manner to ensure resolution and continuous improvement of IT customer service delivery., * Daily commitment as a service-focused, knowledgeable, and reliable client support professional. * Perform detailed analysis, diagnosis, and resolution of complex end-user problems and provide recommendations to implement corrective solutions, including deskside repair as needed. * Receive, document, and respond to incoming calls, e-mails, walk-in, and/or off-site support requests. * Utilize and build upon established procedures related to the identification, categorization, prioritization, and resolution of client support requests. * Install, configure, test, maintain, and monitor end-user workstations and related hardware and software as required. * Escalate complete problems for assistance through subject matter experts as needed. * Develop and document technical resources for use by peers within the established knowledgebase. * Document asset management changes within the inventory system. Project - 25% * Participate in and support ongoing projects as requested. * Support ongoing cybersecurity initiatives and topics. * Communicate project information to TSC staff for training and feedback. * Identify additional opportunities to engage with and support ongoing changes in technologies. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? 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