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# Desktop & Customer Support Technician (In Office)

- **Company:** Boise Consumer Cooperative Inc
- **Location:** Boise, ID, United States
- **Experience:** Experienced
- **Salary:** $49,130.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Microsoft Office, Networking Basics, Remote Service Software, TeamViewer, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=973e0cd6403f603e

## About the Role

* Strong customer service and communication skills with a passion for helping others.
 * Experience supporting Windows, Microsoft 365, and business applications.
 * Familiarity with Active Directory, endpoint management, and basic networking.
 * Experience with remote support tools such as NinjaOne, TeamViewer, ConnectWise Control, or similar products is a plus.
 * Strong troubleshooting, organizational, and time-management skills.
 * Curiosity, initiative, and a desire to continually learn and grow.

Education & Experience

 * Two or more years of desktop support, help desk, or technical customer support experience preferred.
 * Associate degree in Information Technology or a related field preferred, or equivalent hands-on experience.

Growth Opportunities

Work alongside experienced IT professionals and gain hands-on experience with networking, infrastructure, cybersecurity, enterprise systems, and technology projects. As your skills grow, you'll have opportunities to take on increasing technical responsibility., * Reliable transportation is required for occasional travel between locations.

 * Must be able to lift up to 50 pounds.
 * Occasional evening or weekend work may be required for projects or system upgrades.

## Description

The Desktop & Customer Support Technician is the first point of contact for technology support at Boise Co-op. You'll provide responsive technical support by troubleshooting hardware and software issues, resolving service requests, and ensuring employees have the technology they need to succeed.

This role combines remote support with hands-on assistance across our locations. If you enjoy helping people, solving technical problems, and learning new technologies, you'll fit right in.

More than a help desk role, this position offers opportunities to build experience with networking, infrastructure, cybersecurity, and enterprise systems while growing your technical skills and responsibilities.

What You'll Do

 * Provide first-line technical support to Boise Co-op employees, both remotely and on-site.
 * Troubleshoot, install, and support desktops, laptops, mobile devices, printers, and business applications.
 * Set up and maintain user accounts and devices for new and existing employees.
 * Document support requests and identify opportunities to improve processes.
 * Train employees on technology and best practices when needed.
 * Assist with hardware deployments, office technology projects, and infrastructure initiatives.
 * Maintain accurate inventory of IT equipment and technology assets.
 * Collaborate with the IT team on infrastructure, security, and technology projects.


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