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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Level 1 Specialist - **Company:** Stellar Services - **Location:** Newark, NJ, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Microsoft Online Services, Issue Tracking Systems, Information Technology Operations, Inventory Management Software, Network Diagnostics, Microsoft SharePoint, Wireless Access Point, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Laptops, Zendesk, CompTIA Strata - IT Fundamentals - **Published:** August 4, 2026 - **Apply:** https://www.dice.com/job-detail/143a4b6e-adfa-491e-853e-c9e302774597 ## About the Role Required: * 1-2 years of IT support experience or equivalent coursework/internship experience. * Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). * Familiarity with IT ticketing systems like Zendesk or similar platforms. * Strong organizational skills and the ability to prioritize tasks effectively. * A willingness to learn new technologies and grow within the team. Preferred: * Exposure to Cisco Meraki systems or similar networking tools. * Basic understanding of endpoint management tools like Microsoft Intune. * Familiarity with iOS device setup and management. * Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900). Attributes We Value Initiative: You're proactive and willing to take on new challenges. * Growth Mindset: You're excited to learn and develop your skills. * Ownership: You take responsibility for your work and follow through on tasks. * Team-First Attitude: You're collaborative and ready to assist with any level of support. ## Description Position Summary: We are seeking a motivated and eager IT Support Level 1 Specialist to join our growing team. This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute to a modern, cloud-first IT environment. The position focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. The ideal candidate will demonstrate initiative, a willingness to take ownership of tasks, and a commitment to delivering high-quality service. Key Responsibilities * Provide Tier 1 support for IT systems, including: o Windows 11 environments and Dell laptops. o Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.). o Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM. o iOS device setup and management using Apple Business Manager. * Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed. * Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation. * Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles. * Perform basic asset management and inventory tracking. * Promote security best practices and assist with endpoint management. * Participate in training opportunities to develop technical skills and knowledge. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)