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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** VINCI CONSTRUCTION - **Location:** Fairfax Station, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Spyware, Antivirus Softwares, Software Applications, Backup Devices, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Internetworking, Network Troubleshooting, Microsoft Office, Windows Servers, Microsoft SharePoint, Virtualization Technology, Wide Area Networks, Wireless Access Point, Network Routers, Firewalls (Computer Science), Information Technology, Hardware Infrastructure, Cisco Switches, Cisco - **Published:** August 4, 2026 - **Apply:** https://www.disabledperson.com/jobs/73989202-information-technology-support-specialist ## About the Role * Minimum 3 years of technical experience working with hardware/software * Experience working in windows and virtualized environments * Ability to utilize an ITSM system for change and incident management * Must have experience providing end user support with Windows 10, printers, and monitors. * Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes * Microsoft training and related certifications are a plus * Ability to assess customer needs to craft and deliver solutions * Strong interpersonal, organizational and customer service skills * Ability to manage multiple projects and own tasks concurrently * Ability to work flexible/extended hours when requested and participate in an on-call schedule * Willingness to share knowledge and help cross-train peers * Able to work both independently and effectively with remote team members as necessary ## Description Vinci Construction USA is seeking an IT Support Specialist to work as part of the Technology team in our Chantilly, VA locations. In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, a variety of hardware knowledge, good communications and people skills are necessary., * Create, review and triage support Tier (1-2) tickets on a timely basis * Provide end-user desktop support via remote support tools or in person visits * Install and configure new Windows 10 computers, monitors, and printers. * Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices * Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones * Create clear, concise process and system diagrams and other supporting documentation * Assist with other projects and tasks as required * Strong communication skills are required with the ability to prioritize multiple tasks * Track and generate reports monthly for outstanding issues * Coordinate with vendors to execute software and firmware upgrades * Communicate with users, vendors, and IT in a professional manner * Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies, * Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. * Lifting and transporting of moderately heavy objects (40 lbs). * Travel to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. * Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required. * Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. * Assess work environment for possible hazards and makes sure training is adequate to the task. * Has proper personal protective equipment and tools, uses them appropriately for the given task. * Speaks up if seeing an unsafe act * Identifies and turns in near miss reports * Asks for help, when needed, to perform tasks safely. * Considers if there is a safer way to perform work and communicates. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)