> Markdown version of [/jobs/ext/1917996-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/1917996-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** SYNERGIS - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Artificial Intelligence, Apple Mac Systems, BitLocker Drive Encryption, Business Software, Microsoft Outlook, Multi-Factor Authentication, Web Browsers, System Center Configuration Manager, Windows Remote Assistance, Azure Active Directory, Microsoft SharePoint, Software Deployment, Office365, Delivery Pipeline, Peripherals, Microsoft InTune, Microsoft Onedrive, Laptops, Servicenow, Unified Endpoint Management - **Published:** August 4, 2026 - **Apply:** https://www.disabledperson.com/jobs/73989047-desktop-support-specialist ## About the Role * Minimum of 3 years of in-person Desktop Support, Device Support, or Support Center experience in a corporate environment. * Proven experience supporting end-user desktops, laptops, mobile devices, peripherals, and business applications. * Hands-on experience using ServiceNow or a comparable ITSM platform. * Working knowledge of Windows current versions, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, and browsers. * Exposure to Microsoft Intune, Microsoft Entra ID, Active Directory, device compliance, and endpoint security is preferred. * Bachelor's degree, technical certificate, or equivalent experience in IT or a related field is preferred. * Certifications such as CompTIA A+, Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation, Apple, or similar are preferred. Preferred Experience: * Experience supporting Microsoft 365 applications and services. * Knowledge of modern endpoint management tools and security practices. * Experience supporting executive or VIP end users with professionalism and discretion. * Familiarity with device provisioning, imaging, and deployment workflows. * Ability to communicate technical information clearly to users of varying technical skills. ## Description * Provide first-line, in-person, and remote technical support for end users. * Troubleshoot Windows, macOS, mobile, peripheral, network access, collaboration, and business application issues. * Support device deployment and lifecycle activities. * Document, communicate, and resolve issues through ServiceNow in alignment with IT service management standards. * Assist with device provisioning, imaging, application deployment, and hardware replacement activities. * Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows. * Support security tasks such as BitLocker validation, Microsoft Defender, and patch compliance. * Support user access and device-related identity tasks involving Microsoft Entra ID, Active Directory, and MFA. * Support DSS projects and operational initiatives including Windows 11 upgrades, device refreshes, and office moves. * Follow policies for asset tracking, inventory handling, device decommissioning, and data protection. * Use automation, reporting, remote assistance, and AI tools responsibly to improve support efficiency. * Cross-train team members and participate in continuous improvement efforts. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)