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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # GA DDS IT Support Specialist 3 - **Company:** Peoplentech Llc - **Location:** Alexandria, VA, United States - **Experience:** Starter - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, Amazon Web Services, Software Applications, Business Software, Google Chrome, Cloud Computing, CompTIA Network+, Cyber Security, Information Systems, Computer Networks, Information Leak Prevention, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Aws Command Line Interface (CLI), Server Administration, Software Configuration Management, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Computer Equipment, Information Technology, Terraform, ServiceNow Customer Service Management, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/ga-dds-it-support-specialist-3-conyers-ga--a823a55e-60e5-4068-a686-d5212b26c2fb ## About the Role Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience. OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience. OR One year of experience at the lower-level IT Support Specialist 2 or position equivalent. Competencies Needed * 2-3+ years providing IT support and management experience * Professional certification (e.g. A+, Network+, Cloud+ or equivalent) * Experience with using ServiceNow. * Ability to present ideas in business-friendly and user-friendly language. * Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies. * Must have the ability to detect emerging trends and make recommendations for change. * Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment. * Display current knowledge of technologies (computer systems, mobile devices, and technology products). * Experience with resolving TCP/IP network issues. * Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment. * Proven problem-solving skills. Skill Required / Desired Amount of Experience Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software Required Knowledge of basic network troubleshooting. Required 3 Years Knowledge of Microsoft Windows Active Directory - Domain Name Service and Dynamic Host Configuration Protocol. Required 2 Years Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software Required 2 Years Knowledge of Microsoft Active Directory local and group policy. Required 2 Years Professional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION Required Experience with using ServiceNow Required 2 Years Experience with resolving TCP/IP network issues Required 2 Years Experience in automation and provisioning technologies, such as AWS CLI and Terraform Required 2 Years Skills: Amazon Web Services (AWS), Audioconferencing, Audiovisual, Automation, Best Practices, Business Processes, Business Solutions, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Software, Computer Systems, Customer Service Software, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Desktop Administration, Desktop Hardware, Google Chrome Browser, Identify Issues, Incident Management, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Mobile Technology, On Site Support, Operating Systems, Operational Improvement, Operational Support, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, ServiceNow, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Trend Analysis, Videoconferencing ## Description This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies Specific Duties Include: * Maintaining cost-efficient, scalable cloud environments for the organization. * Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives. * Designing, building, and maintaining internal cloud applications for the organization. * Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization. * Making hardware and software recommendations for the organization, based on needs of the project and organization. * Experience in automation and provisioning technologies, such as AWS CLI and Terraform. * Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users. * Provides customer support in supporting software, configurations, and business submission processes. * Looking for ways to improve operations within company to digitize common tasks. * Keeping data leakage and downtime to an absolute minimum. * Assists other members of the IT Infrastructure team. * Monitors ticket activities and provide escalation when needed. * Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support. * May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)