> Markdown version of [/jobs/ext/1918273-helpdesk-analyst](https://www.wearedevelopers.com/jobs/ext/1918273-helpdesk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Analyst - **Company:** Fasteners For Retail, Inc. - **Location:** Des Plaines, IL, United States - **Experience:** Experienced - **Salary:** $50,423.0 - $64,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Microsoft Office, Windows Servers, Network Architecture, Wireless Security, Network Administration, Software Engineering, Wide Area Networks, Windows Desktop, Computer Network Technologies, Computer Equipment, Infrastructure Automation Frameworks - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=199687ec796746a8 ## About the Role * Bachelor's Degree (or obtaining) in computer related field, or comparable hands-on experience with computer networks. * Minimum Years of Experience Required in Specific Functions/Positions: o 2 - 3 years with remote PC troubleshooting (Phone/Remote Control) o 2 - 3 years PC hardware configuration, installation and troubleshooting. o Windows desktop operating systems and MS Office. o Windows Server Administration (DNS, DHCP, Group Policies, Windows Updates) o IP Telephony Administration o Active Directory administration (Account Creation/Deletion, Password changes, Group Membership, etc.). o Security and Antivirus Software o Familiarity with networking technologies. SKILLS (Language, Mathematical, Reasoning, Other) * Must have strong people and interpersonal skills. * Excellent oral and written communication skills. * Ability to multi-task and prioritize duties and objectives. * Strong planning and time management skills. * Experience working in a fast-paced environment. * Ability to work independently with a minimum of day-to-day direction. * Ability to represent the company in a professional manner. WORKING CONDITIONS/PHYSICAL DEMANDS * Skilled at managing multiple tasks concurrently. * Ability to travel to other siffron locations will be required. * Effective at projecting a responsive, customer service attitude to other individuals and departments. * Ability to handle stress and balance conflicting priorities. * Sitting and working at a computer for extended periods of time. * Ability to lift up to 50lbs. ## Description The Helpdesk Analyst will serve as first point of contact to end users, delivering exceptional technical support, and ensuring positive experience. The Helpdesk Analyst will be responsible for troubleshooting including break/fix support, assisting network administrators and applications personnel. Key responsibilities will include documentation, tracking, and follow-up on all help desk calls as well as assisting the network administrators with all hardware and infrastructure deployments., End User Support and Customer Service * Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for employees seeking technical assistance * Effectively and accurately document incidents, requests, and resolutions within ticketing system * Ensure requests for technology services and support are properly recorded, assessed, prioritized, addressed timely and properly escalated. * Build strong internal customer relationships by addressing issues with the proper level of urgency. * Develop a trusting relationship with the application development and network administration personnel by becoming the first line of support for business applications and infrastructure tools. Technical Troubleshooting and Resolution * Configure, install, troubleshoot, and repair PC and hardware. * Troubleshoot Microsoft 365 and other business applications. * Utilize remote tools and resources to solve issues effectively and efficiently. * Contribute to internal knowledge to improve service delivery and efficacy. IT Operations and Infrastructure Support * Contribute to the design of network architecture, integration and installation. * Work closely with network administrations to maintain software/LAN/WAN/wireless security and integrity. * Provide ad hoc report writing support and training for other departments. * Other duties as assigned. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)