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# Bank Operations / IT Manager

- **Company:** Main Bank
- **Location:** Albuquerque, NM, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Issue Tracking Systems, Information Technology Audit, ServiceNow IT Service Management, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b85873c3fbaac73

## About the Role

* Bachelor's degree preferably in Information Technology
 * 3 years minimum IT experience
 * 2 years minimum Operations experience
 * IT experience in a financial institution setting preferred

Skills:

· Communication skills. Able to clearly and professionally present issues-both orally and written.

· Critical thinking skills. Able to use logic and reason to resolve issues quickly and efficiently.

· Organization skills. Able to perform all duties in an orderly manner and with a high degree of accuracy.

· Flexibility and adaptability. Able to prioritize, make on-the-spot decisions and work well under pressure when necessary.

· Time-management skills. Able to manage various tasks and complete in order of importance while meeting all deadlines.

· Customer service. Extremely responsive to internal and external customer requests; exceeding customers' expectations.

· Computer skills. Competence in Microsoft Excel, Word, Outlooks; Windows and other software applications are applicable.

· High standards of professionalism and confidentiality due to the sensitive nature of information that is accessible., * Bachelor's (Required)

Experience:

 * IT: 3 years (Required)
 * Operations: 2 years (Required)

## Description

Job Summary: Work closely with IT Support to ensure secure, reliable, and efficient business operations.

Essential Functions and Responsibilities: NOTE: Main Bank unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

· Liaison between IT Support, Managed Services, and IT Auditors / Regulators

· Oversee Vendor Management including vendor due diligence, contract management, and contract negotiations

· Maintain IT policies and procedures with assistance from Policy Vendor and IT Support

· Gather materials necessary to complete Annual IT Audit and FDIC IT Examinations

· Manage IT ticketing / support systems

· Build / create 3-5-year rolling IT budget (with IT Support assistance)

· Support operations and systems

· Core bank experience, with ability to initiate and navigate ticketing system, etc.

· Effectively write reports to allow better access to bank data as needed

· Building support / maintenance - familiarity with systems and repair / maintenance vendors

· Support with Annual Liquidity Testing and Annual Signature Card Reviews for correspondent banks

· Security Officer support

 * Perform other duties as assigned.


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