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# Director, Infrastructure Services

- **Company:** American College of Education
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $185,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Cloud Computing, Program Optimization, Cyber Security, Information Systems, Disaster Recovery, Identity and Access Management, Software Vulnerability Management, System Availability, IT Architecture, Virtual Environment, Reliability of Systems, Technical Debt, HybridCloud, Information Technology, Cloud Optimization
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b09fa75bc9b24f20

## About the Role

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail., * Demonstrates self-reliance by meeting/exceeding workflow needs.

 * Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
 * Follows established processes as outlined by organization and leadership.
 * Completes assigned duties based on daily business needs and individual skill set.
 * Consistently produces a high volume of quality work.
 * Capable, adapts as needed, to work under pressure and meet tight deadlines.
 * Proven ability to work independently with limited supervision and with other department personnel.
 * Must support and embrace the College's Impact mission to improve the people and communities we serve through our civic engagement initiatives.
 * Must have exceptional communication, organization, and time management skills.
 * Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
 * Must be collaborative in driving decisions and a team-player.
 * Strong analytical and problem-solving skills with a high attention to detail.
 * Builds and maintains student satisfaction.
 * Recognizes and anticipates student needs.

Day to Day Responsibilities, * Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

 * 10+ years of progressive infrastructure, operations, or technology leadership experience, including management responsibility for enterprise-scale technology environments.
 * 5+ years of direct people leadership experience, including hiring, coaching, performance management, and organizational development.
 * Demonstrated experience leading hybrid cloud and enterprise infrastructure environments, including Microsoft Azure, Microsoft 365, cloud networking, identity services, and endpoint technologies.
 * Experience managing service providers, outsourced technology partners, and complex vendor relationships.
 * Strong understanding of infrastructure architecture, systems reliability, business continuity, disaster recovery, and operational best practices.
 * Experience developing technology roadmaps, managing technology budgets, and leading infrastructure transformation initiatives.
 * Working knowledge of cybersecurity principles, risk management practices, identity and access management, and regulatory compliance requirements.
 * Proven ability to communicate technical concepts effectively to executive and non-technical audiences.
 * Strong analytical, organizational, project management, and problem-solving skills.
 * Demonstrated ability to lead through change and influence stakeholders across multiple business functions.

## Description

The Director of Infrastructure Services provides strategic leadership and operational oversight for the College's enterprise technology infrastructure. As a senior technology leader, the Director partners across the organization to develop and execute infrastructure strategies that support institutional growth, digital transformation initiatives, cybersecurity objectives, and exceptional employee and student experiences. The role establishes technology standards, drives operational excellence, manages third-party relationships, and ensures a resilient technology foundation capable of supporting the College's current and future business needs. The Director leads infrastructure modernization efforts, including cloud optimization, automation, system lifecycle management, business continuity planning, and service delivery improvements. This position is accountable for infrastructure governance, vendor performance, service reliability, budget management, and the continued evolution of
enterprise technology capabilities., In this role you will wear different hats, but your skills will be especially essential in the following areas:

 * Leads the strategic direction, architecture, and operational management of the College's infrastructure services environment.
 * Develops and executes multi-year infrastructure roadmaps aligned with institutional priorities, cybersecurity requirements, and business objectives.
 * Ensures high availability, performance, security, and resiliency of enterprise infrastructure, including

cloud platforms, networking, identity services, telephony, email, collaboration technologies, and

endpoint management.

 * Oversees managed service providers and technology vendors, establishing service level expectations and holding partners accountable for performance outcomes.
 * Leads disaster recovery, backup, business continuity, and incident response planning activities to minimize operational risk and ensure organizational resilience.
 * Establishes infrastructure governance, operational standards, policies, procedures, and documentation.
 * Drives infrastructure modernization initiatives, including cloud adoption, automation, platform optimization, and technical debt reduction.
 * Monitors service performance, capacity, utilization, and costs.
 * Partners with information security leadership to support security controls, vulnerability management, identity governance, and regulatory compliance efforts, ensuring changes align with established security policies and standards.
 * Develops and manages infrastructure operating and capital budgets, ensuring responsible stewardship of technology investments.
 * Builds, mentors, and develops a high-performing infrastructure team focused on service excellence, accountability, and professional growth.
 * Collaborates with business and technology leaders to evaluate emerging technologies and identify opportunities to improve operational effectiveness.
 * Provides executive-level reporting on infrastructure performance, key risks, service reliability, vendor performance, and strategic initiatives.
 * Supports audits, compliance reviews, and risk management activities as required.


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