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# System Enablement Specialist

- **Company:** McKinley Companies, LLC
- **Location:** Ann Arbor, MI, United States
- **Experience:** Expert
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Process Management, Microsoft Online Services, Business Software, Business Systems, Cloud Computing, Information Systems, System Configuration, Data Integrity, Relational Databases, Issue Tracking Systems, Azure Active Directory, SQL Databases, Software Troubleshooting, Microsoft InTune, Information Technology, Windows Client
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d38a3fc82a5faa30

## About the Role

McKinley is seeking a skilled and solutions-oriented System Enablement Specialist to support our growing technology infrastructure and enterprise business systems. This role serves as the primary Tier 2 escalation point for complex technical issues, ensuring the stability, integrity, and performance of McKinley's core technology platforms. The ideal candidate enjoys troubleshooting complex problems, improving business processes, and partnering with teammates across the organization to deliver an exceptional technology experience., * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent combination of education and experience)

 * Five or more years of progressive IT support, systems administration, or technical support experience
 * Experience independently managing a high-volume IT support queue
 * Strong troubleshooting experience supporting Microsoft 365, Windows environments, Active Directory/Azure AD, networking, and enterprise business applications
 * Experience working with IT service management (ITSM) platforms and ticketing systems
 * Experience supporting Yardi Voyager or similar enterprise property management software preferred
 * Experience with SQL or querying relational databases preferred
 * Experience supporting multi-site organizations and cloud-based environments preferred
 * Strong analytical, organizational, and problem-solving skills
 * Excellent written, verbal, and customer service communication skills
 * Ability to manage multiple priorities while working independently and collaboratively

## Description

* Serve as the primary Tier 2 escalation point for complex technical support requests across the organization
 * Independently manage and prioritize a high-volume IT ticket queue while delivering exceptional customer service
 * Troubleshoot hardware, software, networking, user access, and Microsoft 365-related issues
 * Resolve advanced Yardi Voyager issues, including data integrity concerns, workflow breakdowns, and system configuration challenges
 * Support Yardi products including Voyager, RentCafe, CRM, Chat IQ, and other related applications
 * Utilize SQL and relational database queries to diagnose and resolve data integrity issues
 * Identify recurring technical issues and implement long-term, root-cause solutions
 * Document business processes and technical workflows while recommending opportunities for improvement
 * Partner with business leaders to optimize system workflows and operational processes
 * Assist with system implementations, upgrades, testing, and company-wide technology rollouts
 * Coordinate with third-party software vendors to resolve escalated technical issues
 * Support Microsoft 365, Windows 10/11, Active Directory/Azure AD, Exchange Online, Intune, Microsoft Teams, and endpoint management technologies
 * Assist with hardware deployment, endpoint security, and lifecycle management
 * Maintain compliance with company technology standards and security best practices


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